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CRM.COM

VTVCab Success Stories | CRM.COM Case Studies

Company

VTVCab

Vietnam Television Cable Corporation (VTVCab) is a division of government-owned Vietnam Television (VTV) which is the national television broadcaster of Vietnam. VTVCab is Vietnam’s #1 Subscription TV provider and the largest cable network and continues to expand the coverage of cable TV around Vietnam having 2M+ subscribers.

Industry

Video & Media

Customer Since

2013

Products Used

  • Identity Management
  • Subscriptions & Commerce

Integrations

  • Conax CAS
  • Nagravision SMS Gateway Service
  • Nagra Media Live

Challenge

VTVCab, due to its outstanding growth in terms of subscriber registration, was searching for a solution to support its CRM and billing needs and to provide a high level of automation that would effectively support its overall business needs in such a mission critical environment.

Solution

CRM.COM designed and implemented a modern, flexible and easily extensible software via a smooth migration project which replaced the in-house built billing solution.

Migration

VTVCab's data and processes were migrated to CRM.COM with extensive ready-made migration automated tools

subscription billing

Processes

Replacement of hundreds of in-house built processes

subscription billing

Billing

Automation of the recurring billing and subscription management processes

Inventory

Inventory and stock management for traceable physical goods

subscription billing

Accounting

Management of financial activity via accounts and invoicing

Provisioning

Provisioning of the multi-service offering including VOD and OTT

Results

CRM.COM has proven to be a critical tool for VTVCab which allowed for a next generation TV experience for the Vietnamese audience and advanced features including VOD and OTT to scale into millions of subscribers.

Empowering Pay TV success

Structure your video packages regardless of complexity

Subscription Management | Subscription Billing Software | recurring billing | subscription billing | OTT billing | DTT Billing | DTH Billing | IPTV Billing | VSAT Billing | VOD Billing | PPV Billing | Media Billing | Video Billing | Pay TV Billing | Telco Billing | Telecom Billing | Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Retail Rewards | Retail Loyalty | Hospitality Rewards | CRM Billing | Energy Billing | EV Billing | Promotions Software

Onboard subscribers via branded apps and portals

VTVCab | fly.cool | eurobank epistrofi

Manage devices, subscription and service provisioning

Subscription Management | Subscription Billing Software | recurring billing | subscription billing | OTT billing | DTT Billing | DTH Billing | IPTV Billing | VSAT Billing | VOD Billing | PPV Billing | Media Billing | Video Billing | Pay TV Billing | Telco Billing | Telecom Billing | Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Retail Rewards | Retail Loyalty | Hospitality Rewards | CRM Billing | Energy Billing | EV Billing | Promotions Software

Bill on termed, usage or one-off basis and collect payments efficiently

Subscription Management | Subscription Billing Software | recurring billing | subscription billing | OTT billing | DTT Billing | DTH Billing | IPTV Billing | VSAT Billing | VOD Billing | PPV Billing | Media Billing | Video Billing | Pay TV Billing | Telco Billing | Telecom Billing | Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Retail Rewards | Retail Loyalty | Hospitality Rewards | CRM Billing | Energy Billing | EV Billing | Promotions Software

Increase retention and lower churn with meaningful promotions

EKO SMILE CYPRUS

Channelling success with
the CRM.COM subscriber management solution
in the Media & Video industry

crm billing

Accurate and timely billing for subscribers, allowing the pay TV operator to maximise revenue and maintain a steady cash flow.

crm billing

Convenient subscriber flows with easy upgrades, downgrades and automated payment processing eventually reducing churn.

crm billing

Tailored subscription packages and promotions based on customer preferences increasing the likelihood of satisfaction and retention.