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CRM.COM

Video & Media

Ensure growth and operational efficiency with the most extensive digital media (video or music) and OTT billing solution

OTT Billing | IPTV Billing | DTH Billing | DTT Billing | Pay TV Billing | VOD Billing | PPV Billing | Video Billing | Media Billing

Subscription billing for
any type of digital media

CRM.COM helps you diversify your platforms and monetise content and devices in order to expand and retain your subscriber base.

Subscription and Pay TV billing for OTT, IPTV, DTH, DTT, Video On Demand (SVOD & TVOD) and PPV as well as device selling and rentals. The introduction and billing of in-app purchases is also supported. 

Media billing for any media asset (video or music).

Diverse TM Forum-compliant subscription billing

Put your business on auto pilot with the power and flexibility of CRM.COM and easily monetise your digital media subscription business.

ewallet payments

Any billing model and frequency

Pre-bill, post-bill or payment-driven billing models. Bill annually, monthly, weekly, daily or based on usage with anniversary or period billing.

recurring revenue

Any subscription model

Termed, usage (real time or allowance-based charging), hybrid (termed and usage) or one-off charging.

OTT Billing

CRM.COM continuously adds features specifically for the OTT industry following best practices. More specifically, CRM.COM is geared around OTT billing and allows you to:

OTT Billing | IPTV Billing | DTH Billing | DTT Billing | Pay TV Billing | VOD Billing | PPV Billing | Video Billing | Media Billing
crm billing

Smoothly register your subscribers and capture rich contact details via the CRM.COM self service API

crm billing

Easily develop an integration plug-in for your OTT platform using the CRM.COM provisioning integration APIs and the plug-in mechanism

crm billing

Securely authenticate via Single Sign On (SSO) through CRM.COM and oAuth (OpenID Connect)

crm billing

Provision through multiple providers

crm billing

Manage and monetise devices

crm billing

Easily launch SVOD and TVOD

Subscriber management and billing for digital media with or without a device

Bundle your digital media service with a device (STB, decoder, OTT box, IPTV box etc) and increase revenue with device monetisation. 

Sell, rent and charge usage for any telecom device.

OTT Billing | IPTV Billing | DTH Billing | DTT Billing | Pay TV Billing | VOD Billing | PPV Billing | Video Billing | Media Billing | IoT Billing

Excellent bundling opportunities

Effectively bundle and unbundle SVOD or channel assets to offer either as a package or on an a-la-carte basis.

Being integration-ready with global SVOD platforms like Netflix and Disney+, it allows easy subscription onboarding. The onboarding can be performed using an electronic ID (EID) flow as well as retrieving, accepting and declining charges posted for B2B charging.

OTT Billing | IPTV Billing | DTH Billing | DTT Billing | Pay TV Billing | VOD Billing | PPV Billing | Video Billing | Media Billing

Optimised payment flows

Enhance payment processes from multiple payment sources and payment gateways using the CRM.COM Wallet.

Subscribers can use the CRM.COM Wallet to pay for their upcoming bills, to subscribe to new services and more.

Up-sell and cross-sell for additional revenue

Give your subscribers the flexibility to easily upgrade to more advanced offerings and allow them to combine their services with valuable add-ons. Offer them an enhanced viewing experience while you increase your recurring revenue.

Easily performed through the CRM.COM UI or via a small set of API (/estimates).

OTT Billing | IPTV Billing | DTH Billing | DTT Billing | Pay TV Billing | VOD Billing | PPV Billing | Video Billing | Media Billing | Retail Loyalty Programs | eWallet-based Cashback Promotions | eWallet rewards | Cashback rewards | cashback Loyalty | customer retention | Mobile Passes | Wallet Passes

Ready made integrations and provisioning for OTT, IPTV, CAS vendors

CRM.COM simplifies service provisioning by unifying service and content on connected devices with an enterprise class provisioning layer. In addition, it supports pre-embedded provisioning adaptors for multiple systems and provides the option to develop integration plug-ins to service delivery platforms via the CRM.COM Integration APIs.

View all pre-integrated service delivery platforms

Real time segmentation and BI analysis

CRM.COM allows you to dig deeper into the streaming preferences of your audience and analyse subscriber behaviour through the built-in BI tool. Segmenting your customer base enables you to offer the right packages, pricing and promotions to the right customers throughout their subscriber lifecycle.

Assess subscriber value with evaluating specific products, the value of a product, the frequency of interactions, the performance of marketing campaigns or promotions and more.

OTT Billing | IPTV Billing | DTH Billing | DTT Billing | Pay TV Billing | VOD Billing | PPV Billing | Video Billing | Media Billing | Billing Software

Improve retention and minimise churn with promotions

Set up meaningful offers with commerce pool cashback-based promotions straight into the CRM.COM wallet. Structure your offers based on conditions and drive spends where margins are higher or the cost is lower.

Reduce churn by awarding new sign ups, referrals or your most loyal subscribers (e.g. those who have had an active subscription for 2+ years without any interruptions). Hit back on competition by responding to competitors’ attractive promotions and offers by retaining existing subscribers with meaningful offers with real value.

Provide cashback awards to be spent at your brand or within the B2B community via commerce pools.

retail loyalty programs | square pos loyalty | reward programs | rewards mobile app | retail loyalty | retail rewards | Retail Loyalty Programs | eWallet-based Cashback Promotions | eWallet rewards | Cashback rewards | cashback Loyalty | customer retention | Mobile Passes | Wallet Passes

Strengthen your brand by leveraging B2B partnerships

billing software

B2B Marketplace

Bundle other termed services and products into your product catalogue

ewallet promotions

B2B Affiliate Commerce

Get other businesses to apply and fund promotions to your subscribers

ewallet promotions

B2B Commerce Pools

Get other businesses to provide your commerce capacity as awards, gift or employee benefit

Are you launching a new digital media business or planning to replace your existing subscription management system?

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