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CRM.COM

Video & Media

Ensure growth and operational efficiency with the most extensive digital video, media and OTT billing solution

ott billing

Pay TV billing for
any type of digital video

CRM.COM helps you diversify your platforms and monetize content and devices in order to expand and retain your subscriber base.

Subscription TV and media billing for OTT, IPTV, DTH, DTT, Video On Demand (SVOD & TVOD) and PPV as well as device selling and rentals. The introduction and billing of in-app purchases is also supported. 

OTT Billing

CRM.COM continuously adds features specifically for the OTT industry following best practices. More specifically, CRM.COM is geared around OTT billing and allows you to:

ott billing
crm billing

Smoothly onboard your subscribers and capture rich contact details via the CRM.COM self service API

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Easily develop an integration plug-in for your OTT platform using the CRM.COM provisioning integration APIs and the plug-in mechanism

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Securely authenticate via Single Sign On (SSO) through CRM.COM and oAuth (OpenID Connect)

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Provision through multiple providers

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Manage and monetize devices

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Easily launch SVOD and TVOD

Media billing
with or without a device

Bundle your digital media service with a device (STB, decoder, IPTV box etc) and increase revenue with device monetization. 

Sell, rent and charge usage for any telecom device.

iot billing

Excellent bundling opportunities

Effectively bundle and unbundle SVOD or channel assets to offer either as a package or on an a-la-carte basis.

Being integration-ready with global SVOD platforms like Netflix and Disney+, it allows easy subscription onboarding. The onboarding can be performed using an electronic ID (EID) flow as well as retrieving, accepting and declining charges posted for B2B charging.

ott billing

Up-sell and cross-sell for additional revenue

Give your subscribers the flexibility to easily upgrade to more advanced offerings and allow them to combine their services with valuable add-ons. Offer them an enhanced viewing experience while you increase your recurring revenue.

Easily performed through the CRM.COM UI or via a small set of API (/estimates).

ott billing

Real time segmentation and BI analysis

CRM.COM allows you to dig deeper into the streaming preferences of your audience and analyze subscriber behavior through the built-in BI tool. The tool enables you to offer the right packages, pricing and promos to the right customers throughout their subscriber lifecycle.

Assess subscriber value with evaluating specific products, the value of a product, the frequency of interactions, the performance of marketing campaigns or promos and more.

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Leveraging B2B partnerships with aggregation

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Demand-based aggregation

Demand-based aggregation with the ability  to subscribe and buy complimentary products from within the community using the CRM.COM wallet. Set up a discount agreement with your partners and pass back part of that discount as a refund into the CRM.COM wallet. Ideal for strong brands that want to extend their reach through affiliate model agreements.

ewallet promotions

Commerce-based aggregation

Commerce-based aggregation with the ability to enhance your product catalogue with community products that can be easily purchased by your customers using their CRM.COM Wallet. Accept charges as purchase events reconciled to your invoicing. Ideal for triple play and subscription based aggregation models.

Improve retention and minimise churn with promotions

Set up meaningful offers with commerce pool cashback-based promotions straight into the CRM wallet. Structure your offers based on conditions and drive spends where margins are higher or the cost is lower.

Reduce churn by awarding your most loyal subscribers (e.g. those who have had an active subscription for 2+ years without any interruptions). Hit back on competition by responding to competitors’ attractive promotions and offers by retaining existing subscribers with meaningful offers with real value.

Provide cashback awards to be spent at your brand or within the partner ecosystem via commerce pools.

retail loyalty programs

Are you launching a new digital video business or planning to replace your existing subscription management system?