Ensure growth and operational efficiency with the most extensive digital video and media billing solution
CRM.COM helps you diversify your platforms and monetize content and devices in order to expand and retain your subscriber base.
Subscription TV and media billing for OTT, IPTV, DTH, DTT, Video On Demand (SVOD & TVOD) and PPV as well as device selling and rentals. The introduction and billing of in-app purchases is also supported.
CRM.COM continuously adds features specifically for the OTT industry following best practices. More specifically, CRM.COM is geared around OTT billing and allows you to:
Smoothly onboard your subscribers and capture rich contact details via the CRM.COM self service API
Easily develop an integration plug-in for your OTT platform using the CRM.COM provisioning integration APIs and the plug-in mechanism
Securely authenticate via Single Sign On (SSO) through CRM.COM and oAuth (OpenID Connect)
Provision through multiple providers
Manage and monetize devices
Easily launch SVOD and TVOD
Optionally, bundle your digital media service with a device (STB, decoder, IPTV box etc) and increase revenue with device monetization.
Sell, rent and charge usage for any telecom device.
Effectively bundle and unbundle SVOD or channel assets to offer either as a package or on an a-la-carte basis.
Being integration-ready with global SVOD platforms like Netflix and Disney+, it allows easy subscription onboarding. The onboarding can be performed using an electronic ID (EID) flow as well as retrieving, accepting and declining charges posted for B2B charging.
Give your subscribers the flexibility to easily upgrade to more advanced offerings and allow them to combine their services with valuable add-ons. Offer them an enhanced viewing experience while you increase your recurring revenue.
Easily performed through the CRM.COM UI or via a small set of API (/estimates).
CRM.COM allows you to dig deeper into the streaming preferences of your audience and analyze subscriber behavior through the built-in BI tool. The tool enables you to offer the right packages, pricing and promos to the right customers throughout their subscriber lifecycle.
Assess subscriber value with evaluating specific products, the value of a product, the frequency of interactions, the performance of marketing campaigns or promos and more.
Demand-based aggregation with the ability to subscribe and buy complimentary products from within the community using the CRM.COM wallet. Set up a discount agreement with your partners and pass back part of that discount as a refund into the CRM.COM wallet. Ideal for strong brands that want to extend their reach through affiliate model agreements.
Commerce-based aggregation with the ability to enhance your product catalogue with community products that can be easily purchased by your customers using their CRM.COM Wallet. Accept charges as purchase events reconciled to your invoicing. Ideal for triple play and subscription based aggregation models.
Set up meaningful offers with commerce pool cashback rewards straight into the CRM wallet. Structure your offers based on conditions and drive spends where margins are higher or the cost is lower.
Reduce churn by awarding your most loyal subscribers (e.g. those who have had an active subscription for 2+ years without any interruptions). Hit back on competition by responding to competitors’ attractive promotions and offers by retaining existing subscribers with meaningful offers with real value.
Provide cashback awards to be spent at your brand or within the partner ecosystem via commerce pools.