CRM.COM

Retail & HORECA

Ready to go rewards with fully automated award and spend rules and complete eWallet functionality

retail rewards

CRM.COM is a game changer

CRM.COM is designed to help implement and manage sophisticated reward schemes that have a measurable increase in customer spending and repeat visits. It allows you to focus on your digital customers, onboard them, evaluate them, reward them and maintain an ongoing relationship.

Conditional cashback allows you to channel awards to the right products and offer increased awards where the margins are higher. Additionally, it allows you to promote purchases during slow-moving days and hours (happy hour) to utilize free capacity. Similarly, it allows you to promote slow-moving or own-brand products.

Moreover, frictionless rewards allow for a truly unique customer experience. Customers proceed with their standard payment flows and have their cashback refunded into their designated payment method.

Rewards and branded apps and portals! All in one beautifully packaged solution

Having the customer in mind, CRM.COM comes complete with branded mobile apps and web portals. The branded front-end channels allow your customers to easily register and effectively manage their collected awards in their eWallets. Thus, your customers are always up to date with running offers, their eWallet balance, order history, notifications and more.

Additionally, the CRM.COM mobile apps and web portals can be easily configured from the backend.  Effectively build your front-end channels at par with your brand, with your own logos, colors, images etc.

retail rewards

Not a fan of native apps? Use Apple/Google Wallet for rewards

If you prefer not to have a native app you can still offer rewards to your customers using Apple and Google Wallets, branded for your business. Customers simply scan a QR code (printed at a store or available online) and quickly register for rewards via a short online form. Then, a digital rewards card (mobile pass) is generated and saved into either Apple or Google Wallets. Subsequently, customers can scan their unique QR code at the POS and earn their cashback at eligible transactions at the retailer’s premises.

mobile passes

Online ordering
for all

CRM.COM provides an out of the box rewards solution for any industry. The solution comes complete with online order functionality for delivery and pickup. Online orders are placed via the mobile app or web portal for delivery at a preferred location or for pickup from a desired store. Meanwhile, customers have the ability to track the progress of their orders and even provide a real time feedback/rating to allow for product or service improvements.

Combine online ordering with CRM.COM Rewards. Provide your customers the ability to earn cashback awards on their orders and use their awarded cashback on subsequent orders. Give your customers a huge incentive to order from you again.

online ordering solution

Up-sell and cross-sell for additional revenue

Give your customers the flexibility to easily upgrade their selected products (e.g. a larger size of coffee). Also, allow them to combine their products of choice with other related products (e.g. with every coffee get a snack for $1). This allows for an enhanced ordering experience while you make money from the up-sells and cross-sells.

billing software

Ideal for multi-merchant schemes or shopping malls

Provide your customers the ability to be rewarded from multiple merchants with multiple merchant-specific offers. Allow your customers to collect cashback in a single wallet and spend it at either any participating merchant or at specific merchants.

Additionally, a merchant settlement process settles awards and spends between merchants and the business.

loyalty system

POS-ready

CRM.COM is pre-integrated to most of the leading POS systems. In addition, it provides an integration API to make integration easy for any POS. At the same time, CRM.COM handles all the rewards and wallet processes, allowing the POS and eCommerce systems to be agnostic and only have to submit a purchase event.

Let CRM.COM do all the heavy lifting of rewards and offers and enjoy an easy integration to any POS system you have.

Passes – the new buzzword for gift cards

Gift cards have always been an appropriate gift on special occasions. Allow your customers to purchase physical or electronic gift cards (passes). Passes can then be spent at a specific merchant or a group of merchants in the case of shopping malls. Customers can purchase passes of a fixed amount of money or they may specify the amount they wish to top-up the gift card with.

The passes can be spent by scanning their QR code at the POS.

loyalty system

Your products on subscription

Setting up a nice brand which customers love is hard work. Now, you can turn that hard work into a recurring revenue business by offering your products on a subscription basis. Thus, Opting for a subscription, customers can have peace of mind that their favorite food, beverage or any other product will be delivered to them (or picked up by them) on a recurring basis.

Subsequently, you can set up your subscription plans with a price-off on the standard retail price. Or, you can apply nice offers and grow your subscriber base in zero time with minimal effort.

Are you launching a new rewards platform or planning to replace your existing one to boost your sales and increase customer loyalty?