Ready to go rewards with fully automated award and spend rules and complete eWallet functionality
CRM.COM is designed to help implement and manage sophisticated reward schemes that have a measurable increase in customer spending and repeat visits. It allows you to focus on your digital customers, onboard them, evaluate them, reward them and maintain an ongoing relationship.
Conditional cashback allows retailers to channel awards to the right products and offer increased awards where the margins are higher, even promoting purchases during slow-moving days and hours (happy hour) to utilize free capacity or promoting slow-moving or own-brand products.
Frictionless rewards allow for a truly unique customer experience where customers proceed with their standard payment flows and have their cashback refunded into their designated payment method.
Having the customer in mind, CRM.COM comes complete with branded mobile apps and web portals that allow customers to easily register and effectively manage their collected awards in their eWallets. Customers are always up to date with running offers, their eWallet balance, order history, notifications and more.
The CRM.COM mobile apps and web portals can be easily configured from the backend so as to build your front-end channels at par with your brand, with your own logos, colors, images etc.
If you prefer not to have a native app you can still offer rewards to your customers using Apple and Google Wallets, branded for your business. Customers simply scan a QR code (printed at a store or available online) and quickly register for rewards via a short online form. Then, a digital rewards card (mobile pass) is generated and saved into either Apple or Google Wallets. Customers can then scan their unique QR code at the POS and earn their cashback at eligible transactions at the retailer’s premises.
CRM.COM provides an out of the box rewards solution for any industry, complete with online order functionality for delivery and pickup. Online orders are placed via the mobile app or web portal for delivery at a preferred location or for pickup from a desired store. Customers have the ability to track the progress of their orders and even provide a real time feedback/rating to allow for product or service improvements.
Combine online ordering with CRM.COM Rewards and provide your customers the ability to earn cashback awards on their orders and use their awarded cashback on subsequent orders. Give your customers a huge incentive to order from you again.
Give your customers the flexibility to easily upgrade their selected products (e.g. a larger size of coffee) and allow them to combine their products of choice with other related products (e.g. with every coffee get a snack for $1) for an enhanced ordering experience while you make money from the up-sells and cross-sells.
Provide your customers the ability to be rewarded from multiple merchants with multiple merchant-specific offers. Allow your customers to collect cashback in a single wallet and spend it at either any participating merchant or at specific merchants.
A merchant settlement process settles awards and spends between merchants and the business.
CRM.COM is pre-integrated to most of the leading POS systems but also provides an integration API to make integration easy for any POS. CRM.COM handles all the rewards and wallet processes, allowing the POS and eCommerce systems to be agnostic and only have to submit a purchase event. Let CRM.COM do all the heavy lifting of rewards and offers and enjoy an easy integration to any POS system you have.
Gift cards have always been an appropriate gift on special occasions. Allow your customers to purchase physical or electronic gift cards which can be spent at a specific merchant or a group of merchants in the case of shopping malls. Customers can purchase gift cards of a fixed amount of money or they may specify the amount they wish to top-up the gift card with.
The gift cards (passes) can be spent by scanning their QR code at the POS.
Setting up a nice brand which customers love is hard work. Now, you can turn that hard work into a recurring revenue business by offering your products on a subscription basis. Opting for a subscription, customers can have peace of mind that their favourite food, beverage or any other product will be delivered to them (or picked up by them) on a recurring basis. Set up your subscription plans with a price-off on the standard retail price or apply nice offers and grow your subscriber base in zero time with minimal effort.