CRM.COM

IoT

Manage your IoT business via a single, powerful, flexible and truly innovative platform that can be easily set up

Tailored to the needs of the IoT world

This new connected world provides many opportunities to generate revenue from devices, services, platforms, networks etc. CRM.COM is ideal for IoT with multiple recurring revenue business models such as termed services, event-based services, usage-based services, hardware for rent or sale, ongoing support services or one-off charges.

Full control over your IoT product catalog

Easily launch sophisticated bundles via a clever product catalog and apply flexible pricing and promotions. Offer your bundles in flat rates, tiered rates, per usage rates, per device volume rates, special rates for special customer segments etc. Provision your services to customers and bill usage while collecting payments easily and automatically. Allow your customers to upgrade to bigger plans and enjoy increased revenue.

Efficient asset management

CRM.COM allows you to effectively manage your IoT assets by setting up various rules to control them such as the maximum number of registered devices, the maximum number of concurrent logged in devices, device authentication, the usage of each device and the monetization of devices in terms of selling or renting a device, charging for its usage or via in-app purchases.

CRM.COM enables you to manage and bill any physical product ranging from routers, set-top-boxes (STBs), PCs, laptops, tablets, smartphones, security cameras, sensors, machines or even vehicles.

Full inventory functionality

CRM.COM provides the ability to manage your inventory where all your stockable physical goods are stored. Physical goods can be either traceable (i.e., a serial number is available) or non-traceable. Such goods can then be sold or rented to customers while CRM.COM monitors and adjusts the stock balance and goods ownership.

A complete solution

CRM.COM provides all the required tools and layers to ensure the best possible subscriber experience that will eventually result in maximum and long-term engagement, subscriber retention, and churn minimization.

  • Register, activate, pause, reactivate, cancel, rest, extend and contract-bind subscriptions
  • Flat rates, tiered rates
  • Subscription based, event based, usage based services
  • Pre-bill, post-bill and prepaid
  • Device management
  • Usage restrictions and credit limits
  • Usage authentications with OTPs
  • Free trials, discounts, promos, conditional cashback awards
  • Up-sell and cross-sell opportunities
  • Accept and process payments of multiple payment methods
  • Account and eWallet management
  • Customer engagement with email reminders and notifications
  • Customer care for issue registration and tracking
  • Native apps and portals for self onboard and subscriber management

Big Tech. Big Data. Big opportunities.

Operational excellence demands access to big data and CRM.COM does exactly that. CRM.COM allows real time access to data for processing and taking instant decisions. The embedded analytics tools enable IoT operators to manage data via multiple dashboards, graphical insights, segmentations and configurable reports. Enhance subscriber experience, improve operational efficiency and unlock additional revenue opportunities with tailored products for your target market.

Are you launching an IoT business?