CRM.COM

Fuel retail network

Improve business customer portfolio with a centralized fleet billing and management solution and enhance purchasing activity in an efficient and risk-controlled manner

fleet billing

A modern take to fleet account management and fleet billing

CRM.COM helps fuel brands offer their retail and commercial customers flexible fleet features and increase their revenue and customer share of wallet.

Additionally, CRM.COM provides advanced features for commercial fleets. It allows to set up accounts for commercial customers with a credit and usage limit. Then, transactions at the stations are authorized based on the product allowance, credit limit and usage limit.

Moreover, CRM.COM uniquely enables fuel brands to offer digital fleet management to small customer groups, like SMEs and families. A group owner can self sign up, invite members and manage billing and payment limits and enjoy long term offers and service benefits.

In addition, CRM.COM executes all recurring billing and payment flows. Thus, CRM.COM being a unified fleet billing solution to cater even for the most complex billing models.

Vehicle management, driver authentication
and pump release

CRM.COM provides value to the fleet operator and group owners with an easy to setup solution. The solution includes vehicle management, usage billing on both wet and dry stock, credit and consumption limits on company and group accounts and individual drivers, usage authorizations via One Time Passwords (OTPs) and more. Additionally, vehicle drivers can easily fuel by authenticating with OTPs and releasing the pump. Pump release is achieved effortlessly via the mobile app with the touch of a button.

fleet billing

Monitor station performance

The station manager, through the station portal, can monitor the performance of their outlet for the fleet business. Optionally, he can then process manual fleet transactions. At the end of the week the station manager will receive an automated self billing invoice with the amount to be credited.    

fleet billing

B2B settlement

CRM.COM handles the settlement process between the fuel brand and its customers. The process credits the petrol stations for fleet / group purchases and also handles special discounts or contributions arranged with the fuel brand. The settlement process creates a self-billing invoice for each station.

Notifications and customer engagement

CRM.COM handles the communication and notification process whether this is used for financial, operational or marketing purposes where customers are notified either on an automated or ad-hoc basis such as:

  • Email sent to customers informing them about their bill amount
  • Email sent to customers to warn them about unpaid bills
  • In-app notification sent to customers to promote new products or services, new station openings or new offers
  • In-app notifications sent to customers on every purchase
  • SMS sent to driver to inform him about a rejected transaction

Are you launching a fleet management and billing solution for your petrol retail network or launching innovative rewards for your retail customers?