Ensure growth and operational efficiency with the most extensive subscription billing solution for digital video operators
CRM.COM helps you diversify your platforms and monetize content and devices in order to expand and retain your subscriber base. CRM.COM allows you to introduce and bill any type of service, from flat rate subscriptions to tiered rate services, from OTT to IPTV, from DTH to DTT, from Video On Demand (SVOD & TVOD) to Pay Per View (PPV) and from device selling to rentals. The introduction and billing of in-app purchases is also supported and these alternative flows provide a great source of extra revenue and added value for your subscribers.
CRM.COM continuously adds features specifically for the OTT industry following best practices. More specifically, CRM.COM allows you to:
Smoothly onboard your subscribers and capture rich contact details via the CRM.COM self service API
Easily develop an integration plug-in for your OTT platform using the CRM.COM provisioning integration APIs and the plug-in mechanism
Securely authenticate via Single Sign On (SSO) through CRM.COM and oAuth (OpenID Connect)
Provision through multiple providers
Manage and monetize devices
Easily launch SVOD and TVOD
Respond to competitive pressure and easily manage your offerings with the CRM.COM flexible product catalog. CRM.COM is flexible in defining packages and pricing from simple flat rate models to more complex tiered rate models with promotions and free trials. Avoid product launch delays and pricing complications while managing products quickly and effectively across any line of your business.
CRM.COM is a fully packaged solution which provides sophisticated tools to manage your content portfolio. CRM.COM allows you to effectively bundle and unbundle SVOD or channel assets to offer either as a package or on an a-la-carte basis.
CRM.COM is integration-ready with global SVOD platforms like Netflix and Disney+ and allows easy subscription onboarding using an electronic ID (EID) flow as well as retrieving, accepting and declining charges posted for B2B charging.
Improve your payment collection process and receive payments faster while keeping subscriber payment information safe. Ready-made embedded payment gateways (JCC, Stripe and PayPal) allow one-off and recurring credit card payments in 100+ currencies.
Additionally, easily develop an integration plug-in for your own local payment gateways using the CRM.COM payment gateway integration APIs and the plug-in mechanism.
Give your subscribers the flexibility to easily upgrade to more advanced offerings and allow them to combine their services with valuable add-ons for an enhanced viewing experience while you increase your recurring revenue. Easily performed through the CRM.COM UI or via a small set of API (/estimates).
CRM.COM allows you to dig deeper into the streaming preferences of your audience and analyse subscriber behavior through our built-in BI tool, enabling you to offer the right packages, pricing and promos to the right customers throughout their subscriber lifecycle.
Assess subscriber value with evaluating specific products, the value of a product the frequency of interactions, the performance of marketing campaigns or promos and more.