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CRM.COM

Triple Play & ISPs

Handle complex triple play, new gen ISP billing, FTTx billing and subscription management without the complexity

Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing

Unparalleled software capabilities for new generation ISPs, FTTx, 5G SPs, MSPs and MVNOs

Deliver new generation digital video, data and voice services with a powerful triple play billing, FTTx billing and ISP billing solution. 

Grow fast and earn your market share quickly and effectively with emerging network technologies (fibre, 5G, fixed wireless, WiFi 6).

square loyalty program

Product Catalogue

Easily introduce and manage any telco product and assign flexible pricing rules

subscription billing

Sync Products

Sync subscription bundles, physical components and digital content all in a single product catalogue

crm billing

Telco Ready

Telco ready with termed subscriptions, one time services, XaaS and advanced usage-based products

crm billing

Product Rules

Manage dependencies between products and services and implement complex subscriber eligibility rules

More than a triple play billing software

Is competition making subscriber retention difficult and driving down your Annual Contract Value (ACV)?

Switch to CRM.COM for an integrated billing, retention and eCommerce platform. Create, retain and grow subscribers with telco-grade triple play billing, precisely targeted promotions within an ecosystem of value add partner promotions and offerings.

Grow fast and earn your market share quickly and effectively with emerging network technologies (fibre, 5G, fixed wireless, WiFi 6).

Registration

Allow customers to register via modern self-service mobile apps and web portals

Monetisation

Increase ARPU via recurring billing based on subscription or usage as well as eOrdering

eWallet promotions

Retention

Set up data-driven and targeted promotions for a proactive churn prevention

B2B commerce

B2B Bundling

Add incremental value by bundling partner products with zero-friction commerce

Diverse TM Forum compliant subscription billing

Put your business on auto pilot with the power and flexibility of CRM.COM and easily monetise your telco subscription business.

recurring revenue

Feature-rich new generation billing

New generation billing that is feature-rich and allows for quick product launch and easy go to market.

ewallet payments

Any billing model and frequency

Pre-bill, post-bill or payment-driven billing models. Bill annually, monthly, weekly, daily or based on usage with anniversary or period billing.

subscription billing

Any subscription model

Termed, usage (real time or allowance-based charging), hybrid (termed and usage) or one-off charging.

square loyalty program

Product Catalogue

Easily introduce and manage any telco product and assign flexible pricing rules

Sync Products

Sync subscription bundles, physical components and digital content all in a single product catalogue

crm billing

Product Rules

Manage dependencies between products and services and implement complex subscriber eligibility rules

Diverse TM Forum-compliant subscription billing

Put your business on auto pilot with the power and flexibility of CRM.COM and easily monetise your telco subscription business.

ewallet payments

Any billing model and frequency

Pre-bill, post-bill or payment-driven billing models. Bill annually, monthly, weekly, daily or based on usage with anniversary or period billing.

recurring revenue

Any subscription model

Termed, usage (real time or allowance-based charging), hybrid (termed and usage) or one-off charging.

End-to-end billing for video, data and voice

CRM.COM supports multiple telecom services including voice and data over IP and GSM / LTE, VoLTE, VoWifi, Radius-based broadband, FTTx, VSAT and other emerging and next generation technologies. 

All the mission critical features are available to manage the logistics of routers, ticketing for delivery fulfilment, repairs, fully automated notifications for welcome messages, payment reminders, invoicing, automatically generated and distributed reports and more.

Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing

Ready made integrations or develop easy plug-ins for MVNO and triple play launches

With the CRM.COM API, you can easily integrate to the service provisioning platform, or any other 3rd party platform and synchronise subscription, service and usage data in real time. Stay in control of your subscriber’s experience throughout the subscriber lifecycle by managing any telco service.

Also, CRM.COM partners up with multiple platform providers to provide a complete triple play billing solution ecosystem including cloud based online charging system (OCS), real time call detail record (CDR) processing, Radius and Diameter support, integration to HLR and many more. Plus, easily integrate to OSS systems and effectively manage subscribers and network interactions.

CRM.COM simplifies service provisioning and coordinates service signals by unifying service and content on connected devices with an enterprise class provisioning layer. In addition, it also provides the option to develop integration plug-ins to service delivery platforms via the CRM.COM Integration APIs.

View all pre-integrated service delivery platforms

Powerful ISP billing with Radius integration

CRM.COM integrates to freeRADIUS and Radiator to provide an end-to-end subscription management and broadband billing solution.

Therefore, the solution is ideal for managing services like DSL, fibre, 3G/4G/5G for broadband, as well as VoLTE, VoWifi and VoIP. Service characteristics (i.e., rx-rates/ tx rate limits, call limits) can be configured within CRM.COM without having to access the platform backend.

CRM.COM provisions customer services to allow monitoring of the quota/time consumption and control of  the service variables. E.g. the broadband speed and data consumption.  Subscribers are informed of current usage level, payments or renewals with automated email or SMS notifications.

Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing

VSat
Satellite Data Billing

CRM.COM manages, bills and provisions satellite-to-earth data such as VSat to internet points, VSat to hotspot operators, LEO for IoT and Laser satellite communication systems.

CRM.COM is well positioned to manage the whole service. Manage and bill devices or users, either in direct-to-customer models or operator-to-provider-to-customer models.

VSat, satellite constellation, satellite data billing

Processes catered for the ISP and Triple Play operator

CRM.COM provides all the triple play billing and subscription management related processes for a modern product offering such as:

  • Definition of data and telephony package/service characteristics
  • Configurations of different service quota (e.g., free night quota)
  • Different quota consumption based on time (e.g., night traffic)
  • Quota management
  • Time usage balance
  • Subscriber disconnection based on consumed quota or due to period validity
  • Multiple payment methods (e.g., cash, credit cards, passes)
  • Walled garden and testing behavior if account is expired, has no quota, is frozen or is disabled
  • Ability to carry over quota, time or days
  • B2B support for reseller networks

Optimised payment flows

Enhance payment processes from multiple payment sources and payment gateways using the CRM.COM Wallet.

Subscribers can use the CRM.COM Wallet to pay for their upcoming bills, to subscribe to new services and more.

Subscription Billing Software | recurring billing | subscription billing | OTT billing | DTT Billing | DTH Billing | IPTV Billing | VSAT Billing | VOD Billing | PPV Billing | Media Billing | Video Billing | Pay TV Billing | Telco Billing | Telecom Billing | Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Retail Rewards | Retail Loyalty | Hospitality Rewards | CRM Billing | Energy Billing | EV Billing | IoT Billing | Bank Rewards | Fintech Wallet

Up-sell and cross-sell for additional revenue

Give your subscribers the flexibility to easily upgrade to more advanced offerings. Additionally, allow them to combine their services with valuable add-ons for an enhanced telco experience while you increase your recurring revenue.

OTT Billing | IPTV Billing | DTH Billing | DTT Billing | Pay TV Billing | VOD Billing | PPV Billing | Video Billing | Media Billing | Retail Loyalty Programs | eWallet-based Cashback Promotions | eWallet rewards | Cashback rewards | cashback Loyalty | customer retention | Mobile Passes | Wallet Passes

Designed to be easily embedded into your telco topology

APIs are a highly valuable component for modern telcos. CRM.COM’s API-led connectivity allows you to easily integrate applications and systems with APIs available for all processes. Basically, with the fast and easy integration that APIs enable, the orchestration layer allows a seamless connectivity between CRM.COM and the rest of the telco topology.

crm.com api

Improve retention with meaningful promotions and B2B activities

Structure your offers and promotions and reduce churn by awarding new registrations, referrals or your most loyal subscribers (e.g. those who have had an active subscription for 2+ years without any interruptions).

Hit back on competition by responding to competitors’ attractive promotions and offers by retaining existing subscribers with meaningful offers with real value.

Provide cashback awards to be spent at your brand or within the B2B community via commerce pools.

square loyalty program

B2B
Marketplace

Bundle other termed services and products into your product catalogue

subscription billing

B2B
Affiliate Commerce

Get other businesses to apply and fund promotions to your subscribers

crm billing

B2B
Commerce Pools

Get other businesses to provide your commerce capacity as awards, gift or employee benefit

retail loyalty programs | square pos loyalty | reward programs | rewards mobile app | retail loyalty | retail rewards | Retail Loyalty Programs | eWallet-based Cashback Promotions | eWallet rewards | Cashback rewards | cashback Loyalty | customer retention | Mobile Passes | Wallet Passes

Strengthen your brand by leveraging B2B partnerships

Are you launching a new FTTx, ISP, broadband telephony or triple play business or planning to replace your existing subscription management system?

Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | flycool
Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | prestabist
Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Airlink Trinidad Tobago
Subscription Management | Subscription Billing Software | recurring billing | subscription billing | OTT billing | DTT Billing | DTH Billing | IPTV Billing | VSAT Billing | VOD Billing | PPV Billing | Media Billing | Video Billing | Pay TV Billing | Telco Billing | Telecom Billing | Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Retail Rewards | Retail Loyalty | Hospitality Rewards | CRM Billing | Energy Billing | EV Billing | Promotions Software