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CRM.COM

Triple Play & ISPs

Handle complex triple play, new gen ISP billing and subscription management without the complexity

isp billing

Unparalleled software capabilities for new gen ISPs, 5G SPs, MSPs and MVNOs

Deliver new generation digital video, voice and data services with a powerful triple play and ISP billing solution. 

Grow fast and earn your market share quickly and effectively with emerging network technologies (5G, fixed wireless, WiFi 6). Rapidly launch innovative products and personalized offerings via segmentation. 

crm billing

Identify

Via modern and secure customer identification flows and capturing

triple play billing

Onboard

Via modern and consumer self service web portals and mobile apps

triple play billing

Subscribe

Via advanced and versatile order taking through product catalogue

eWallet promotions

Promotions

Via big data driven promotions and anti-churn programmes

End-to-end billing for next gen video, data and voice

CRM.COM supports multiple telecom services including voice and data over IP and GSM / LTE, VoLTE, VoWifi, Radius-based broadband, VSAT and other emerging and next generation technologies. 

All the mission critical features are available to manage the logistics of routers, ticketing for delivery fulfilment, repairs, fully automated notifications for welcome messages, payment reminders, invoicing, automatically generated and distributed reports and more.

triple play billing

Ready made integrations for MVNO and triple play launches

With the CRM.COM API, you can easily integrate to the service provisioning platform, or any other 3rd party platform and synchronize subscription, service and usage data in real time.

Therefore, CRM.COM partners up with multiple platform providers to provide a complete triple play solution ecosystem including cloud based OCS, real time CDR processing, Radius and Diameter support, integration to HLR and many more.

View all integrations here.

Powerful ISP billing with freeRADIUS and Radiator

CRM.COM integrates to freeRADIUS and Radiator to provide an end-to-end subscription management and broadband billing solution.

Therefore, the solution is ideal for managing services like DSL, fibre, 3G/4G/5G for broadband, as well as VoLTE, VoWifi and VoIP. Service characteristics (i.e., rx-rates/ tx rate limits, call limits) can be configured within CRM.COM without having to access the platform backend.

CRM.COM provisions customer services to allow monitoring of the quota/time consumption and control of  the service variables. E.g. the broadband speed and data consumption.  Subscribers are informed of current usage level, payments or renewals with automated email or SMS notifications.

radius billing

Vsat
Satellite Data Billing

CRM.COM manages, bills and provisions satellite-to-earth data such as VSat to internet points, VSat to hotspot operators, LEO for IoT and Laser satellite communication systems.

CRM.COM is well positioned to manage the whole service. Manage and bill devices or users, either in direct-to-customer models or operator-to-provider-to-customer models.

VSat, satellite constellation, satellite data billing

Processes catered for the ISP and Triple Play operator

CRM.COM provides all the triple play billing and subscription management related processes for a modern product offering e.g.:

  • Definition of data and telephony package/service characteristics
  • Configurations of different service quota (e.g., free night quota)
  • Different quota consumption based on time (e.g., night traffic)
  • Quota management
  • Time usage balance
  • Subscriber disconnection based on consumed quota or due to period validity
  • Multiple payment methods (e.g., cash, credit cards, passes)
  • Walled garden and testing behavior if account is expired, has no quota, is frozen or is disabled
  • Ability to carry over quota, time or days
  • B2B support for reseller networks

Up-sell and cross-sell for additional revenue

Give your subscribers the flexibility to easily upgrade to more advanced offerings. Additionally, allow them to combine their services with valuable add-ons for an enhanced telco experience while you increase your recurring revenue.

ott billing

Designed to be easily embedded into your telco topology

APIs are a highly valuable component for modern telcos. CRM.COM’s API-led connectivity allows you to easily integrate applications and systems with APIs available for all processes. Basically, with the fast and easy integration that APIs enable, the orchestration layer allows a seamless connectivity between CRM.COM and the rest of the telco topology.

crm.com api

Leveraging B2B partnerships with aggregation

billing software

Demand-based aggregation

Demand-based aggregation with the ability  to subscribe and buy complimentary products from within the community using the CRM.COM wallet. Set up a discount agreement with your partners and pass back part of that discount as a refund into the CRM.COM wallet. Ideal for strong brands that want to extend their reach through affiliate model agreements.

ewallet promotions

Commerce-based aggregation

Commerce-based aggregation with the ability to enhance your product catalogue with community products that can be easily purchased by your customers using their CRM.COM Wallet. Accept charges as purchase events reconciled to your invoicing. For this purpose, it's deal for triple play and subscription based aggregation models.

Improve retention and minimise churn with promotions

Set up meaningful offers with commerce pool cashback-based promotions straight into the CRM wallet. Structure your offers based on conditions and drive spends where margins are higher or the cost is lower.

Reduce churn by awarding your most loyal subscribers (e.g. those who have had an active subscription for 2+ years without any interruptions). Hit back on competition by responding to competitors’ attractive promotions and offers by retaining existing subscribers with meaningful offers with real value.

Also, provide cashback awards to be spent at your brand or within the partner ecosystem via commerce pools.

retail loyalty programs

Are you launching a new ISP, broadband telephony or triple play business or planning to replace your existing subscription management system?