Handle complex triple play, new gen ISP billing and subscription management without the complexity
Deliver new generation digital video, voice and data services with a powerful triple play and ISP billing solution.
Grow fast and earn your market share quickly and effectively with emerging network technologies (5G, fixed wireless, WiFi 6). Rapidly launch innovative products and personalized offerings via segmentation.
Via modern and secure customer identification flows and capturing
Via modern and consumer self service web portals and mobile apps
Via advanced and versatile order taking through product catalogue
Via big data driven promotions and anti-churn programmes
CRM.COM supports multiple telecom services including voice and data over IP and GSM / LTE, VoLTE, VoWifi, Radius-based broadband, VSAT and other emerging and next generation technologies.
All the mission critical features are available to manage the logistics of routers, ticketing for delivery fulfilment, repairs, fully automated notifications for welcome messages, payment reminders, invoicing, automatically generated and distributed reports and more.
With the CRM.COM API, you can easily integrate to the service provisioning platform, or any other 3rd party platform and synchronize subscription, service and usage data in real time.
Therefore, CRM.COM partners up with multiple platform providers to provide a complete triple play solution ecosystem including cloud based OCS, real time CDR processing, Radius and Diameter support, integration to HLR and many more.
View all integrations here.
Therefore, the solution is ideal for managing services like DSL, fibre, 3G/4G/5G for broadband, as well as VoLTE, VoWifi and VoIP. Service characteristics (i.e., rx-rates/ tx rate limits, call limits) can be configured within CRM.COM without having to access the platform backend.
CRM.COM provisions customer services to allow monitoring of the quota/time consumption and control of the service variables. E.g. the broadband speed and data consumption. Subscribers are informed of current usage level, payments or renewals with automated email or SMS notifications.
CRM.COM manages, bills and provisions satellite-to-earth data such as VSat to internet points, VSat to hotspot operators, LEO for IoT and Laser satellite communication systems.
CRM.COM is well positioned to manage the whole service. Manage and bill devices or users, either in direct-to-customer models or operator-to-provider-to-customer models.
CRM.COM provides all the triple play billing and subscription management related processes for a modern product offering e.g.:
Give your subscribers the flexibility to easily upgrade to more advanced offerings. Additionally, allow them to combine their services with valuable add-ons for an enhanced telco experience while you increase your recurring revenue.
APIs are a highly valuable component for modern telcos. CRM.COM’s API-led connectivity allows you to easily integrate applications and systems with APIs available for all processes. Basically, with the fast and easy integration that APIs enable, the orchestration layer allows a seamless connectivity between CRM.COM and the rest of the telco topology.
Demand-based aggregation with the ability to subscribe and buy complimentary products from within the community using the CRM.COM wallet. Set up a discount agreement with your partners and pass back part of that discount as a refund into the CRM.COM wallet. Ideal for strong brands that want to extend their reach through affiliate model agreements.
Commerce-based aggregation with the ability to enhance your product catalogue with community products that can be easily purchased by your customers using their CRM.COM Wallet. Accept charges as purchase events reconciled to your invoicing. For this purpose, it's deal for triple play and subscription based aggregation models.
Set up meaningful offers with commerce pool cashback-based promotions straight into the CRM wallet. Structure your offers based on conditions and drive spends where margins are higher or the cost is lower.
Reduce churn by awarding your most loyal subscribers (e.g. those who have had an active subscription for 2+ years without any interruptions). Hit back on competition by responding to competitors’ attractive promotions and offers by retaining existing subscribers with meaningful offers with real value.
Also, provide cashback awards to be spent at your brand or within the partner ecosystem via commerce pools.