telecom & iot
MVNO, MVNE & telecom billing platform —
built for convergent billing.
Voice, broadband, TV and everything you bundle around them — one subscriber, one wallet, one bill, alongside the online charging system (OCS) you already run.
The subscriber retention challenge
Telecom churn costs millions — and it's getting harder to stop.
MVNOs and telcos that win on retention do it through loyalty, personalisation, and billing flexibility. The operators losing ground rely on price alone.
20–50%
annual churn across telecom operators — one of the highest of any subscription industry¹
6–7×
more expensive to acquire a new subscriber than to retain an existing one¹
$50B+
projected global MVNO revenue by 2030 — growing at 8.8% CAGR as operators move beyond basic connectivity¹
1.5×
higher churn for MVNOs vs MNOs in mature markets — driven by lack of loyalty programmes and sticky bundles¹
Why operators choose CRM.COM
Keep your OCS. We take the commercial layer.
Prepaid, postpaid, SIM-only and usage-based billing — running on top of your existing charging engine, not replacing it.
Cashback wallet that reduces churn
Reward top-ups, referrals and long-term subscribers with a branded cashback eWallet — giving subscribers a real reason to stay on-network.
SIM & eSIM provisioning at scale
Automate SIM activation, eSIM provisioning and device management with direct integrations to LTE, fibre and MVNO network providers.
TM Forum member, multi-country ready
Built for global operators — multi-currency billing, country-specific tax frameworks and TM Forum Open API certification out of the box.
1 Based on aggregate performance data from CRM.COM customers and global stats. Results may vary.
Who it’s for
MVNO and MVNE billing, convergent billing and cloud BSS for every telecom operator type.
CRM.COM’s convergent billing and charging platform sits alongside your existing online
charging system (OCS) — purpose-built for MVNOs, MVNEs, MNOs, ISPs and FTTx operators
monetising voice, data and IoT services through subscriptions, usage-based pricing, SIM
billing and bundled services.
Subscription billing
One cloud BSS, every operator model.
From prepaid top-ups and postpaid invoicing to usage-based data charging and IoT device metering — CRM.COM handles every billing model in one platform, TM Forum member with Open API Conformance certification.
Voice, broadband and TV, on one invoice
One subscriber, one wallet, one bill — bundle across services with a single allowance engine enforcing entitlement across every one of them. Add a service to the bundle without adding a system.
Prepaid top-up and postpaid subscription billing
Manage prepaid balance top-ups, postpaid monthly invoicing and SIM-only plans — with real-time balance checks, threshold alerts and automatic renewal logic.
Not sure which model fits? Compare prepaid vs postpaid billing →
Usage-based and IoT metered billing with real-time rating
Rate data consumption, voice minutes, SMS bundles and IoT device usage in real time — with automatic overage charging and configurable usage thresholds per plan.
TM Forum Open API certified — cloud BSS, enterprise-ready
Pre-bill or post-bill across any cycle. Multi-country tax frameworks, dunning, proration and automatic retry logic — all built in, TM Forum member with Open API Conformance certification (TMF629).
Platform capabilities
Everything a telecom operator needs in one platform.
CRM.COM adds convergent billing and convergent charging on top of your existing online charging system (OCS) — you keep the charging infrastructure that already works and already passes audit.
SIM & Service Provisioning
SIM lifecycle, eSIM and service activation at scale.
Provision SIM cards, eSIMs and routers from day one. CRM.COM integrates directly with LTE providers, fibre networks and SIM registration systems — automating activation, device linking and service delivery without manual BSS intervention.
- Automated SIM and eSIM provisioning via integration APIs
- Physical device management — routers, SIM cards, IoT hardware
- LTE and fibre provider integration out of the box
- RICA and regulatory SIM registration compliance
Prepaid & Revenue Management
Real-time prepaid billing and dunning that recovers revenue.
Handle prepaid top-ups via multiple payment gateways, vouchers and digital wallets. Automate dunning sequences, failed payment retries and subscription renewals — recovering revenue that legacy BSS systems lose to manual processes.
- Multi-gateway payment processing — cards, vouchers, digital wallets
- Real-time balance management and threshold-based alerts
- Automated dunning with configurable retry sequences
- Voucher and 1Voucher payment method support
Loyalty Wallet & Retention
Cashback rewards and wallet promotions to retain telecom subscribers on-network.
Reward top-ups, referrals and long-term subscribers with behaviour-based cashback promotions. A unified eWallet lets subscribers pay bills, redeem rewards and access partner offers — reducing churn and increasing lifetime value.
- Cashback rewards for top-ups, referrals and loyalty milestones
- Real-time subscriber segmentation for targeted promotions
- Unified eWallet for bill payments and reward redemption
- Churn prediction triggers for proactive retention campaigns
CRM.COM
Integration hub
LTE · fibre · MVNO
Network providers
TM Forum Open API
Certified · extend via REST
Payment gateways
Stripe · JCC · PayPal
SMS gateways
Notifications · OTP
SIM registration
Identity · KYC
Courier services
Fulfilment · logistics
BSS Integrations & API
Connect to your network stack in days, not months.
CRM.COM ships with pre-built connectors for LTE providers, fibre networks, payment gateways, SMS gateways, SIM registration systems and courier services. Extend via the CRM.COM Integration APIs — TM Forum Open API certified.
- Pre-integrated LTE, fibre and MVNO network providers
- Payment gateway connectors
- SMS gateway, courier and SIM logistics integrations
- TM Forum member, Open API Conformance certified (TMF629) — enterprise BSS ready
B2B Partnerships
Grow your telco ecosystem with wallet-powered B2B partnerships.
Unlock new revenue streams by connecting with peer businesses through CRM.COM Business Communities — joint promotions, B2B marketplace access and wallet-powered partner billing, all settled automatically.
- B2B Marketplace. Make your connectivity services available to partner brands to sell — you invoice, they fulfil, CRM.COM settles automatically.
- Affiliate Commerce. Enable B2B merchants to fund cashback promotions targeted to your subscriber base, driving top-up frequency and loyalty.
- Commerce Pools. Publish data and voice packages to partner ecosystems — letting other businesses reward their customers with your connectivity services.
- Wallet Authentication. CRM.COM Wallet acts as the subscriber identity for B2B platform onboarding and automated B2B charge settlement.
Success story
fly.cool scales to thousands of subscribers in months — not years.
fly.cool, in partnership with Vumatel and MTN, delivers fibre and LTE services across South Africa. CRM.COM powers their subscription billing, SIM management and service provisioning — replacing manual processes with a single automated platform live since 2021.
Internet access in rural and remote South Africa was limited, unreliable and unattainable for lower-income households. fly.cool needed a billing and provisioning platform that could scale rapidly across LTE and fibre networks simultaneously.
CRM.COM implemented a subscription management and billing solution integrating Echo LTE, Vumatel Fibre, RICA SIM registration, Paygate, 1Voucher and Clickatell — aggregating all services and devices in one platform.
fly.cool scaled to thousands of subscribers in months, not years — with automated provisioning, real-time billing and full BSS operations running on CRM.COM since 2021.
Other industries
CRM.COM across five industries.
The same platform, purpose-built for the specific billing and loyalty requirements of each vertical.