Subscriptions & Commerce — TMForum compliant billing
Every revenue model on one platform — recurring, transactional, usage-based, allowance-based and hybrid — running alongside the charging and finance systems you already have.
Overview
CRM.COM’s subscription billing and commerce platform connects ordering, payments, wallets and account-based financial models — supporting termed, usage-based and hybrid billing alongside long-term subscriptions and one-off transactions.
one platform for several models
The same customer now buys in several different ways. A subscription that renews. A one-off purchase on top. A metered element that varies by month. A bundle that spans three services and two partners. Most billing platforms handle one of those properly and bolt the rest on, which is how operators end up reconciling between four systems that each hold part of the truth.
Every model below runs on one customer record, one catalogue and one invoice.
ONE CUSTOMER, SEVERAL MODELS [illustrative example]
SUPPORTED BILLING MODELS
From simple recurring subscriptions to complex usage-based and hybrid models — CRM.COM handles every billing scenario without custom engineering.
Fixed recurring charge on a set cycle — daily, monthly or annual. Ideal for subscription plans with predictable pricing and automatic renewal.
Fixed cycleCharge customers based on actual consumption — data, events, API calls, energy units or device activity. Metered in real time, billed on cycle.
MeteredA fixed base charge combined with variable usage — one subscription, two components. Perfect for media, video, telecom and energy plans with a base fee plus consumption.
Fixed + usageOne-off charges triggered by a single event, purchase or content access. Ideal for PPV media, on-demand services and event-based commerce.
Per eventPricing tiers based on usage volume or plan level — charge different rates as customers move between thresholds. Flexible, scalable and fully automated.
Volume tiersA termed service that grants consumption rights rather than flat access — a monthly title allowance, a capped content budget, a set number of washes. Usage tracks in real time, with entitlement checked before every purchase completes.
Entitlement-basedSubscriptions & Commerce Services
Enterprise-level catalogue that supports traceable and non-traceable physical goods, service bundles and usage-based services. CRM.COM lets you define products, descriptions, images and pricing — ensuring seamless integration with ordering, rewards and billing processes.
Product Recommendations
CRM.COM surfaces the right products at the right moment. Recommendations are dynamic, contact-aware, and powered by real purchase data across your catalogue.
Recommendations — David Smith [illustrative example]
GADGETZ Pro Headphones
Featured offer · 15% cashback
FitLife Annual Plan
Active promotion · €10 off first month
HOMEPLAY Smart Hub
Buy with wallet · €42.00 available
Products AI Tool — Catalogue Update [illustrative example]
Category assigned
Electronics › Audio › Headphones
94% confidence
Description generated
Premium wireless headphones with active noise cancellation, 30-hour battery and foldable design — ideal for travel and work.
Products processed
Products AI Tool
Keeping a product catalogue accurate and well-structured is time-consuming at scale. CRM.COM's Products AI Tool does the heavy lifting — automatically categorising products and generating clear, consistent descriptions across your entire catalogue.
CRM.COM delivers enterprise-class order management for B2B service ordering and B2C Quick Commerce. Configure multiple order queues with their own stages and payment models, fulfilment policy, supply methods and coverage — all backed by real-time orchestration, automation and visibility from order creation to fulfilment.
Manage subscriptions via termed, usage or hybrid billing models. Premium membership models for retail enable predictable recurring revenue. Track and manage usage, apps and in-app purchases while controlling device inventory across telecom and IoT ecosystems.
CRM.COM maintains its own payment gateway for EU transactions in Euros with low transaction fees. Pre-integrated with multiple payment gateways with the ability to develop plug-ins for custom integrations to local payment gateways anywhere in the world.
ONE PAYMENT LAYER, ANY RAIL
CRM.COM Applications
Subscriptions & Commerce is the billing and commerce engine. It builds on Identity and eWallets, and feeds Business Communities.