CRM.COM Website Privacy Policy

Who we are

CRM.COM Software Ltd is the data controller responsible for personal data collected through this website. Our registered address is:

If you have any questions about this policy or how we handle your data, you can contact us at info@crm.com.

What personal data we collect

When you use this website, we may collect the following personal data:

• Your name
• Your company name
• Your email address
• Your phone number
• Website usage data collected automatically via cookies (see section 6)

We only collect personal data that you choose to provide to us — for example, by submitting a contact form, requesting a demo, or signing up for communications.

How we use your data

We use the personal data we collect for the following purposes:

• To respond to enquiries and demo requests submitted through this website
• To send marketing communications about our products and services, where you have given consent or where we have a legitimate interest in doing so as an existing or prospective customer
• To improve and analyse how this website is used, using anonymised analytics data
• To comply with our legal obligations, including fraud prevention and cooperation with regulatory authorities where required

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@crm.com.

Legal bases for processing

We process your personal data on the following legal bases under UK GDPR and EU GDPR:

1. Legitimate interests — for marketing to existing or prospective customers where there is an established commercial relationship or genuine interest
2. Consent — where we have explicitly asked for and received your consent before processing your data for a specific purpose
3. Contractual necessity — to perform activities necessary for delivering our services
4. Legal obligation — where we are required to process data to comply with applicable laws and regulations

Data retention

We do not have a fixed retention period for personal data. We retain your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law.

When your data is no longer needed, we delete it securely using appropriate technical and organisational measures.

Cookies and analytics

This website uses cookies — small text files placed on your device — to help us understand how visitors use the site and to enable essential website functionality. You will be asked to consent to non-essential cookies when you first visit.

We currently use the following cookies:

Analytics cookies are anonymised and used solely to help us understand website usage patterns and improve the site. We do not use them to identify individual visitors. You can opt out of Google Analytics tracking at any time using the Google Analytics opt-out browser add-on.

You can manage your cookie preferences at any time by clicking the cookie settings icon at the bottom left of any page, or through your browser settings. Note that disabling necessary cookies may affect how this website functions.

Third-party links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any external site you visit.

We do not sell, trade, or otherwise transfer your personal data to third parties, except where necessary to comply with legal obligations or as described in this policy.

Security

We take the security of your personal data seriously. We have put in place appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure, or misuse.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. If you have reason to believe your data has been compromised, please contact us immediately at info@crm.com.

Your rights

Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data where there is no longer a legitimate reason to hold it
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to object — you can object to processing based on legitimate interests, including direct marketing
• Right to data portability — you can request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@crm.com. We will respond within 30 days.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

Contact and complaints

If you have any questions about this Privacy Policy, or if you believe your personal data has been handled incorrectly, please contact us: