pricing

Usage-based pricing that scales with your business

Start low and scale as you grow. Pay only for the services you use. No hidden fees, no long-term contracts.

CRM.COM Service Pricing

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Starting fee — core services included
Prices shown start at 1,000 active contacts and scale as you grow.

Contacts, Communications, Wallet, Financials, Product Catalogue and Business Network included.
€5/mo
+ 0.5% wallet fee on spend
Want to estimate your monthly cost? Try our pricing calculator
S1Register & Authenticate
Contacts & Communications
Enterprise-grade identity, registration and authentication. Contact and communication management included.
Volume discounts apply
€0.005
per active contact / mo
OIDC Self Service
OpenID Connect self-service authentication module.
€100
per month
S2Apps & Self-Service API
Native Mobile App
No-code branded iOS and Android app. One-off publish fee of €600 applies on first publish.
From €75
per month
Native App — Merchant
Merchant-facing branded app.
€10
per merchant / mo
Web Portal
Customer-facing web portal, no-code configured via backend.
From €35
per month
Web Portal — Merchant
Merchant-facing web portal.
€5
per merchant / mo
Mobile Passes
Apple Wallet and Google Wallet branded passes.
From €65
per month
Self-Service API
Full customer self-service API access for own channel builds.
From €100
per month
S3BI & Segmentation
BI — up to 90 days data
Analytics reports, insight dashboards and segmentation included.
Included
BI 90d+ extended data
Full historical data retention beyond 90 days.
Volume discounts apply
€0.010
per active contact / mo
Mongo Atlas plug-in
Integration to your own Mongo Atlas service.
€450
per month
S4Omni-channel CRM
CRM
Leads, service requests and activities across all channels with built-in automations.
Volume discounts apply
€0.005
per active contact / mo
S5Customer Events
Capture Customer Events
Track purchases, referrals and achievements with full basket-level data. Included in Contacts.
Included
S6CRM.COM eWallet
Wallet — Business Pocket
Charged on spend at business or when transferred to pay pocket.
0.5%
per transaction
Wallet — CRM.COM Pay Pocket & Payment Gateway
EU only, € top-ups. On spend from pay pocket, transfer to business pocket, or business pocket top-up via the CRM.COM Payment Gateway.
1.5%
per transaction
Wallet — Pocket Payout
CRM.COM charges the contact on payout.
€0.30
per transaction
S7Rewards & Promotions
Rewards & Promotions
Launch cashback, milestone, referral and gamified reward offers.
Volume discounts apply
€0.005
per active contact / mo
SKU-based Offers
Product-level promotions with basket and item-level targeting.
Volume discounts apply
€0.010
per active contact / mo
S8Passes
Gift Passes
Branded passes with landing pages for purchase and registration. Charged on activation.
€0.40
per pass (one-off)
Top-up Passes
Wallet top-up passes included in Wallet fee.
Included in Wallet
S9Financials
Accounts & Financials
Multi-account financial management. Included in Contacts.
Included
Account-based Finance Model
Ageing, credit limits and statement management.
€300
per month
Multi-country
Multi-country, multi-currency and multi-tax support.
€100
per month
S10Product Catalogue
Product Catalogue
Manage physical goods, bundles and services. Included in Contacts.
Included
Inventory
Stock tracking, traceable items and inventory management.
From €100
per month
S11Order Management & Quick Commerce
Orders
Delivery and pick-up ordering — fulfilment, shipping methods, pickup slots and order lists. Rate based on active contact volume.
Volume discounts apply
From 4%
on order value
S12Subscriptions & Billing
Subscriptions
Termed and one-time services with TM Forum-compliant billing.
Volume discounts apply
€0.020
per active contact / mo
Subscriptions+
Subscriptions with provisioning and device management.
Volume discounts apply
€0.030
per active contact / mo
Usage-based Billing
Real-time usage rating for data, energy, IoT and metered services.
Volume discounts apply
€0.020
per active contact / mo
Provisioning
Automated service provisioning — only those available in release.
€200
per provisioning
S13Payment Gateways
Pre-embedded Payment Gateway
Only those available in release. Build your own plugin for local providers.
€40
per gateway / mo
S14Business Network
Business Network
Internal B2B network, utilities, security and user management. Included in Contacts.
Included
3rd-party Integrations
Twilio, WhatsApp, Mailchimp, Mixpanel, SMS and more.
€10
per integration / mo
24x7 Support Cover
Round-the-clock support cover, 24 hours a day, 7 days a week.
Based on active contact volume
From €700
per month
S15B2B Marketplace
B2B Marketplace
Bundle partner products into your catalogue — cross-business collaboration.
Included
S16B2B Affiliate Commerce
B2B Affiliate Commerce
Let suppliers fund and run promotions for your customers.
Included
S17B2B Commerce Pools
B2B Commerce Pools
Let other businesses reward their customers with your products.
Included
S18B2B Spend
B2B Spend
Accept another business's wallet as payment.
Included
S19B2B Settlement
B2B Settlement — Business to Business
Automated settlement of affiliate and wallet transactions.
Included
B2B Settlement — Business to Merchant
Settlement between business and merchant network.
Volume discounts apply
€300
per month
All prices are exclusive of applicable taxes. Prices shown are per month unless otherwise stated. Active contact = A contact who either (a) holds an account with a lifecycle status of Active or Suspended, or (b) has completed at least one qualifying transaction in the past 12 months. Qualifying transactions include financial or wallet transactions and CRM interactions such as communications, leads, orders, purchases, achievements, referrals, service requests, activities, or subscriptions. Fees are calculated on the highest number of Active Contacts reached at any point (High Watermark model).

For enterprise pricing or volume enquiries contact sales.
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