Identity
Management
Verify identity, onboard customers and capture customer transactions from any system
Commerce wallet for digital money and rewards
EMI-grade eWallet for brand rewards and FinTech including digital offers, commerce pools and gift passes
Identify and analyze customer needs
Onboard via branded apps or self-service API
Capture customer purchases
Create micro-personas via segmentation
Easy customer onboarding via branded apps
Onboard customers via CRM.COM’s ready-made branded mobile apps, web portals, mobile passes or via your own channels using the CRM.COM self-service API. Simplify the onboarding process with minimal but useful data capturing and secured OTPs.
Payment driven, POS
based or self-scan
QR code identification. POS configuration and no integration
CRM.COM is pre-integrated with leading POS, e-commerce systems and card terminals, with the purchase basket sent to CRM.COM. Choose from frictionless payment driven customer identification to self-scan of QR code to POS scan of QR code.
Uniquely, CRM.COM handles all the reward and payment logic from its backend, leaving front end systems agnostic of rewards and subscriptions. POS connectivity is simple and achieved with basic configuration, simply posting sales and subscription transactions to CRM.COM.
Segment customers into micro-personas using the built-in segmentation tool
Ensure you leave no vagueness when it comes to understanding who the target audience is. Build multiple micro-personas via the advanced CRM.COM built-in segmentation and advanced BI tools.
Develop insights about your audience and their specific needs in order to customize the experiences you provide them. Capture rich customer data and form more accurate micro-personas.
Notify and engage with customers via the built-in communication tools
Easily engage with your customers via in-app notifications, email or SMS for marketing, financial or operational purposes. Don’t let customers miss any key event and keep them up to date with their service reminders or milestone notifications.
Continue the journey
eWallets & Promotions
eWallets for digital promotions, churn reduction and enhanced digital payments