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FTTx Billing & B2B Bundling with Retention for modern ISPs

Enhance your ISP business with comprehensive FTTx billing solutions and B2B bundling, designed to maximise retention and drive sustained growth

More than an ISP billing software

Is competition making subscriber retention difficult and driving down your Annual Contract Value (ACV)?

Switch to CRM.COM for an integrated ISP billing, retention and eCommerce platform. Create, retain and grow subscribers with telco-grade FTTx billing, precisely targeted promotions within an ecosystem of value add partner promotions and offerings.


Allow customers to register via modern self-service mobile apps and web portals


Increase ARPU via recurring billing based on subscription or usage as well as eOrdering

eWallet promotions


Set up data-driven and targeted promotions for a proactive churn prevention

B2B commerce

B2B Bundling

Add incremental value by bundling partner products with zero-friction commerce

Diverse TM Forum compliant billing for ISPs

Deliver new generation data services with a powerful FTTx billing solution. 


recurring revenue

Feature-rich new generation billing

New generation billing that is feature-rich and allows for quick product launch and easy go to market.

ewallet payments

Any billing model and frequency

Pre-bill, post-bill or payment-driven billing models. Bill annually, monthly, weekly, daily or based on usage with anniversary or period billing.

subscription billing

Any subscription model

Termed, usage (real time or allowance-based charging), hybrid (termed and usage) or one-off charging.

square loyalty program

Product Catalogue

Easily introduce and manage any telco data data over IP and GSM / LTE, VoLTE, VoWifi, Radius-based broadband, FTTx, VSAT and assign flexible pricing rules.

Service Provisioning

Integrate to your service provisioning platform with the CRM.COM API and synchronise subscription, service and usage data in real time.

crm billing

OSS Features

Manage routers, ticketing for delivery fulfilment, repairs, notifications, reminders, invoicing and reporting.

Easy plug-and-play integrations with suppliers and networks

CRM.COM partners up with multiple platform providers to provide a complete triple play billing solution ecosystem including cloud based online charging system (OCS), real time call detail record (CDR) processing, Radius and Diameter support, integration to HLR and many more. Plus, easily integrate to OSS systems and effectively manage subscribers and network interactions.

CRM.COM simplifies service provisioning and coordinates service signals by unifying service and content on connected devices with an enterprise class provisioning layer. In addition, it also provides the option to develop integration plug-ins to service delivery platforms via the CRM.COM Integration APIs.

View all pre-integrated service delivery platforms

Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing

Improve retention with meaningful promotions and B2B activities

Structure your offers and promotions and reduce churn by awarding new registrations, referrals or your most loyal subscribers (e.g. those who have had an active subscription for 2+ years without any interruptions).

Hit back on competition by responding to competitors’ attractive promotions and offers by retaining existing subscribers with meaningful offers with real value.

Provide cashback awards to be spent at your brand or within the B2B community via commerce pools.

square loyalty program


Bundle other termed services and products into your product catalogue

subscription billing

Affiliate Commerce

Get other businesses to apply and fund promotions to your subscribers

crm billing

Commerce Pools

Get other businesses to provide your commerce capacity as awards, gift or employee benefit

retail loyalty programs | square pos loyalty | reward programs | rewards mobile app | retail loyalty | retail rewards | Retail Loyalty Programs | eWallet-based Cashback Promotions | eWallet rewards | Cashback rewards | cashback Loyalty | customer retention | Mobile Passes | Wallet Passes

Are you launching a new ISP business or planning to replace your existing subscription management and billing system?

Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | flycool
Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | prestabist
Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Airlink Trinidad Tobago
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