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CRM.COM

FLY.COOL | ISP Billing | Broadband Billing | Telco Billing

Company

fly.cool billing

Fly.cool, in partnership with Vumatel and MTN, delivers fibre and LTE services to the people of South Africa.

Industry

ISP

Customer Since

2021

Products Used

  • Identity Management
  • Subscriptions & Commerce

Integrations

  • Echo LTE Provider
  • Vumatel Fiber Provider
  • RICA LTE SIM Registration
  • RAM Courier Service
  • Paygate Payment Gateway
  • 1 Voucher Payment Gateway
  • Globalscapes FTP Integration / SIM Management
  • Clickatell SMS Gateway

Challenge

The quality, availability and cost of internet in South Africa varies across different regions in the country. More specifically, the internet access in rural and remote areas of South Africa is often limited, unreliable and totally unattainable for lower-income households.

In a bid to foster inclusivity and provide internet access to those who have been deprived of it, fly.cool has joined forces with Vumatel and MTN. Together, they aimed to introduce fiber-optic and LTE solutions to the South African population.

Solution

CRM.COM designed and implemented a powerful subscription management and billing solution for fly.cool. Consequently, the solution aimed to reduce operational costs but also increase recurring revenue.

Services

Aggregate LTE and fibre services from MTN and Vumatel respectively

subscription billing

Devices

Manage routers and SIM cards, ensuring seamless connectivity

square loyalty program

Catalogue

Set up new or renew monthly service offerings via the product catalogue

Billing

Bill subscribers on a prebill basis, ensuring timely payments, with automated account deactivations and reactivations

ev billing

Usage

Offer usage allowance top-ups and provide the ability to transfer unused allowance ensuring optimal utilisation for subscribers

Provisioning

Real time service provisioning to activate and deactivate services

Notifications

Customer notifications (e.g. communicate WiFi credentials to Fibre subscribers)

Portal

Subscriber access to the branded fly.cool web portal, provided by CRM.COM, facilitates seamless onboarding and subscriber management

Results

CRM.COM’s remarkable feature-rich and powerful software allowed fly.cool to increase its subscriber volumes to tens of thousands within the first year since launch.

This achievement was facilitated by fully automating the onboarding process, billing and payment collection. Additionally, subscription and device management were set up with minimal back office resources required.

Powering connections

Structure your packages regardless of complexity

Subscription Management | Subscription Billing Software | recurring billing | subscription billing | OTT billing | DTT Billing | DTH Billing | IPTV Billing | VSAT Billing | VOD Billing | PPV Billing | Media Billing | Video Billing | Pay TV Billing | Telco Billing | Telecom Billing | Triple Play Billing | ISP Billing | Broadband Billing | Radius Billing | Retail Rewards | Retail Loyalty | Hospitality Rewards | CRM Billing | Energy Billing | EV Billing | Promotions Software

Onboard subscribers via branded apps and portals

VTVCab | fly.cool | eurobank epistrofi

Bill subscribers and collect payments efficiently

fly.cool | eurobank epistrofi

Enjoy scalable business and increased revenue

fly.cool | eurobank epistrofi

Why every ISP needs the robust CRM.COM subscriber management and billing solution

crm billing

Through automation of multiple manual processes, such as customer onboarding, subscription management, device management, recurring billing, invoice generation and service provisioning, streamlined operations and reduced error risk are achieved. Consequently, this leads to increased efficiency.

crm billing

Enterprise billing for new generation, telecom-grade services incorporates a robust billing solution. This solution calculates charges based on termed services, usage-based services or one-off fees. This approach reduces disputes, human errors and fraud. Moreover, it improves the overall customer satisfaction while protecting both the subscribers and the ISP's revenue.

crm billing

Flexibility in setting up tiered data plans, speed-based plans, upgrades, downgrades, suspensions, top-ups etc offers versatility to ISPs. Consequently, these options cater to diverse customer needs and enable ISPs to collect valuable subscriber data. This data helps identify trends and allows ISPs to offer tailored services that meet customer needs effectively.