From startup to thousands of subscribers
in months, not years.
fly.cool partnered with CRM.COM to build and automate their entire BSS stack — subscriber onboarding, billing, device management, RICA compliance and real-time provisioning — going live in weeks.
Industry ISP · Telecom
Location South Africa
Live since 2021
The challenge
Affordable, reliable internet for South Africa — from day one.
Internet access across South Africa varies dramatically by region. In rural and remote areas, connectivity is often limited, unreliable and completely out of reach for lower-income households.
fly.cool set out to change this — partnering with Vumatel and MTN to introduce fibre-optic and LTE services to underserved communities. To do this at scale and speed, they needed a BSS platform that could handle subscriber onboarding, automated billing, device management and service provisioning from day one — without a large back-office team.fly.cool partnered with CRM.COM to build and automate their entire BSS stack — subscriber onboarding, billing, device management, RICA compliance and real-time provisioning — going live in weeks.
The solution
A complete BSS stack — deployed in weeks.
CRM.COM designed and implemented a fully automated subscription management and billing platform for fly.cool — covering every touchpoint from subscriber registration to monthly billing, from SIM card activation to usage allowance top-ups.
Services
Aggregate LTE and fibre services from MTN and Vumatel into a single subscriber catalogue
Devices
Manage routers and SIM cards with automated lifecycle — provisioning, deactivation and reactivation
Billing
Prebill subscribers monthly with automated payment collection, dunning and account management
Usage
Offer data top-ups and transfer unused allowance — maximising value for subscribers
Provisioning
Real-time service activation and deactivation across both LTE and fibre networks
Self-service portal
Branded fly.cool web portal for subscriber onboarding and self-management — powered by CRM.COM
RICA compliance
Integrated SIM registration in line with South African RICA regulatory requirements
Notifications
Automated customer communications — WiFi credentials, billing alerts and service updates
Integrations
Connected to the full South African ecosystem.
CRM.COM integrated fly.cool with every provider and system in the local stack — from network providers and payment gateways to SIM management and courier services.
Echo LTE Vumatel RICA SIM Registration RAM Courier Paygate 1 Voucher Globalscapes FTP / SIM Management Clickatell SMS
The results
Tens of thousands of subscribers in the first year.
CRM.COM’s automation-first platform allowed fly.cool to scale subscriber volumes rapidly without growing their back-office team. Onboarding, billing, device provisioning and payment collection all run automatically — giving fly.cool the operational efficiency to compete and grow.
Weeks.
Time from contract to go-live
10K+
Subscribers in the first year
Full-auto
Billing, provisioning and onboarding
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