energy — Energy & EV Charging Billing Platform
Energy & EV Charging Billing for CPOs —
digital commerce and retail rewards for energy providers.
One EV charging billing platform for CPOs and e-mobility operators, and an energy billing solution for fuel retailers, fleet companies and utilities — usage-based billing, fuel card rewards, cashback wallet loyalty, fleet management and B2B partner ecosystems to grow repeat revenue.
The energy transition challenge
Fuel and EV operators must offer more than energy to keep customers coming back.
The energy market is shifting fast. Operators that add loyalty, fleet billing and digital commerce to their network are growing. Those that don't are losing customers to competitors who do.
$125B
projected EV charging infrastructure market by 2030 — growing at 25.5% CAGR as operators race to capture the shift¹
88%
of fuel retailers are concerned about competing with home, workplace and destination EV charging — loyalty is the differentiator¹
35%
of new car sales projected to be electric in North America by 2030 — operators without EV billing risk losing a growing customer base¹
15M
public EV charging points mandated across Europe by 2030 — creating a massive new billing and loyalty opportunity for operators¹
Why energy operators choose CRM.COM
Fuel, EV & fleet billing in one platform
Handle fuel top-ups, per-kWh EV charging, fleet credit accounts and usage allowances — all billed in real time from a single system, no legacy BSS stitching required.
Cashback wallet that drives repeat fill-ups
Reward every fuel top-up, EV charge and in-store purchase with a branded cashback eWallet — turning transactional visits into loyal repeat customers.
Commerce Edge — forecourt & pump control
Connect every pump, charger and device via Commerce Edge — a headless forecourt POS with DOMS integration, pump release via OTP and offline operation.
Fleet management & driver authentication
Manage corporate fleets, family clusters and SME accounts — set credit and consumption limits per driver, and authorise pump release via OTP or mobile app in real time.
1 Based on aggregate performance data from CRM.COM customers and global stats. Results may vary.
Who it’s for
EV charging billing for CPOs, fuel and energy management for every operator type.
CRM.COM’s fuel and EV charging billing platform is purpose-built for energy providers, fuel retailers, EV charging networks and fleet service companies introducing recurring revenue, usage-based billing, digital commerce and cashback wallet loyalty.
billing models
Flexible energy billing for every revenue model.
From prepaid fuel top-ups and fleet credit accounts to EV subscription plans and usage-based charging — CRM.COM handles every billing model across fuel, EV and energy retail in one platform.
1Fleet & Driver Billing
Corporate fleet billing with credit limits and usage controls
Manage corporate fleets, family clusters and individual drivers with tailored credit limits, consumption allowances and usage caps. Authorise transactions at pumps and chargers in real time via OTP and mobile app.
2EV & Usage-based
EV charging billing and usage-based energy subscriptions
Bill EV charging sessions, renewable energy subscriptions and gas/electricity usage in real time. Support termed, usage-based, hybrid and one-off charging across any energy service type.
3Retail & Commerce
Forecourt POS and convenience store commerce with wallet payments
Unify fuel, EV, dry stock and convenience store retail into one POS system. Accept wallet payments, issue receipts and run loyalty promotions at the forecourt — online and offline.
Platform capabilities
Everything an energy operator needs in one platform.
From forecourt device control and fleet management to loyalty wallet promotions and B2B partner ecosystems — no legacy system stitching required.
Commerce Edge & Forecourt
The commerce layer that connects every pump, charger and device to CRM.COM.
Commerce Edge is the station’s operational backbone — a headless, pluggable commerce POS designed for fuel stations, EV hubs and multi-energy retailers. It integrates to forecourt controllers, pump protocols, tankage, fiscal devices and operates in both online and offline modes.
- DOMS and forecourt controller integration
- Pump and dispenser protocol support
- Continuous site operations — online and offline
- Unified POS across fuel, EV, retail and service bundles
Commerce Edge
Forecourt controllers DOMS · Multi-vendor
Device types Pumps · Chargers · POS
Fiscal compliance Multi-country
Fleet & Driver [illustrative example]
Auth method
OTP+app
Secure pump release
Limit types
3+
Credit · Usage · Cap
Fleet types Corporate · SME · Family
Billing Usage · Allowance · Credit
Notifications Real-time · SMS · Push
Fleet & Vehicle Management
Secure fleet billing, driver authentication and real-time pump release.
Manage corporate fleets, family clusters and EV charging from one wallet-powered system. Enable driver authentication via OTP, set credit and consumption limits per vehicle or driver, and release pumps and chargers via the mobile app — with real-time notifications on every transaction.
- Manage vehicles, drivers and fleet hierarchies
- Set credit and consumption limits per segment
- OTP-authorised pump and charger release via mobile
- Real-time SMS and in-app transaction notifications
fleet & fuel card management
Real-time controls, for every vehicle, every fuel card, every driver.
Company-to-vehicle-to-driver hierarchies, credit limits, category restrictions and consumption caps — configurable by the fleet admin, enforced in real time at the pump or charger. Fuel card and EV charging spend both run through the same rules engine, so mixed fleets don’t need two systems.
- Credit limits and consumption caps set per vehicle, driver or fleet segment
- Category restrictions — fuel-only, EV-only, or fuel plus in-store spend
- OTP or app-based authentication releases the pump or charger for approved drivers
- One rules engine covers company fuel cards, EV charging accounts and mixed fleets
HTC Energy and eWise Cyprus — the group behind Cyprus’s ESSO fuel station network and the Esso fleet card — run their fleet card platform on CRM.COM.
Fleet & Fuel Card Engine — Active Accounts [illustrative example]
James Cole
Fuel card — sedan fleet Limit: €200/week
Anna Petrou
EV charging — delivery van Cap: 80kWh/week
Fleet Admin — Category Rule
Applies to 42 vehicles Fuel-only restriction
EV Charging [illustrative example]
Station 04 · Bay 2
22 kWh charging
● Live
Charge progress 68% · 18 min remaining
Charge rate
7.4kW
AC Type 2
Energy delivered
15kWh
of 22 kWh target
DS
David Smith
Fleet · Corporate tier
✓ OTP
Session cost
€5.50
+€0.55 cashback
Charger release Automatic · No manual steps
Billing model Usage-based · Per kWh
Payment CRM.COM Wallet · Contactless
ev charging
EV charging, billed like any other pump.
An EV charger plugs into the same commerce layer as your pumps and till — no separate system, no rip-and-replace. kWh usage bills alongside fuel and in-store purchases from one wallet, so customers earn and spend cashback across every energy type. Adding EV charging to your network is a configuration step, not a re-platform.
Loyalty Wallet & Retail Rewards
Cashback wallet loyalty that turns every fill-up and EV charge into a repeat visit.
Boost loyalty with energy-focused promotions delivered directly to the customer’s wallet. Reward timely payments, long-term subscribers and referrals with meaningful cashback. Design campaigns around smart consumption — promote off-peak charging, green energy plans or high-margin services.
- Cashback rewards for fuel, EV and in-store purchases
- Segment-specific offers — fleets, families, frequent customers
- Gamified experiences — scratch cards, draws, prize catalogues
- Contactless wallet payments at the pump and in-store
Loyalty Wallet [illustrative example]
My Energy Wallet
+€3.20 cashback
Wallet balance
€42.80
Earned this month
€14.60
Fuel top-up — 40L
Today, 08:22 · Contactless
€64.00
+€3.20 cashback
EV charging — 22kWh
Yesterday, 17:45 · Off-peak
€5.50
+€0.55 cashback
In-store purchase
Mon, 10:14 · Convenience
€8.40
+€0.84 cashback
Active promotions
5% off-peak EV Fleet reward Scratch card Green plan bonus
Payment method Contactless wallet
Reward type Cashback
Targeting Segment · Time · Station
Station Performance · This month [illustrative example]
Revenue
€84K
↑ 12%
Transactions
18K
↑ 8%
Avg. basket
€46.00
↑ 4%
Daily fuel volume (litres × 100)
42
Mon
58
Tue
51
Wed
63
Thu
72
Fri
80
Sat
55
Sun
Unleaded 95
72%
14,400L remaining
Diesel
48%
9,600L remaining
Unleaded 98
85%
8,500L remaining
EV charge
Live
4 chargers active
Invoicing Auto self-billing
Reporting Real-time · Scheduled
Stock & Performance Monitoring
Full visibility of fuel assets, stock and station performance.
Monitor the performance of your station network for commercial operations. Track wet stock levels, dry stock inventory and convenience store sales. Receive automated self-billing invoices, performance reports and consumption insights — and process manual transactions where needed.
- Wet stock monitoring and tankage management
- Dry stock and convenience store inventory management
- Automated self-billing invoices and reports
- Station-level performance dashboards and insights
B2B Partnerships
Strengthen your energy brand with wallet-powered B2B partnerships.
Unlock new revenue streams by connecting with peer businesses through CRM.COM Business Communities — peer-funded promotions, B2B marketplace access and wallet-powered partner commerce, all settled automatically.
B2B Marketplace. Bundle products and services from peer businesses into your catalogue — expand your offering without operational overhead.
Affiliate Commerce. Let suppliers create and sponsor offers for products you sell — adding extra value for cardholders at no extra cost to you.
Commerce Pools. Publish commerce pools of products or services — letting other businesses reward their customers or employees with your financial products.
Wallet Authentication. CRM.COM Wallet acts as the customer identity for B2B platform onboarding and seamless B2B charge settlement.
Success story
EKO transforms 100+ stations with fleet billing and wallet-powered loyalty via CRM.COM.
EKO Cyprus, a wholly-owned subsidiary of HELLENiQ ENERGY and the leading fuel retailer in Cyprus, uses CRM.COM to power fleet billing, station management and the EKO Smile loyalty programme — processing over 10 million transactions per year since 2005.
10M+
Transactions per year
100+
Stations
Challenge
EKO needed to migrate from a legacy NCR Octane station management system and introduce centralised fleet management, billing and a competitive loyalty solution to incentivise repeat fuel and in-store purchases across 100+ stations in Cyprus.
Solution
CRM.COM implemented a fleet billing and station management solution with real-time forecourt integration, powerful customer segmentation and the EKO Smile mobile app — enabling contactless payments, pump release without leaving the vehicle, cashback rewards and gamified loyalty experiences.
Result
EKO processes 10M+ transactions per year on CRM.COM, has earned multiple innovation and mobile excellence awards, and has strengthened customer retention through segment-specific promotions and a fully digital station experience — live since 2005.
Other industries
CRM.COM across five industries.
The same platform, purpose-built for the specific billing and loyalty requirements of each vertical.
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