EMI-grade eWallet for brand rewards and FinTech including digital offers, conditional cashback rewards, commerce pools and gift passes
EMI-grade eWallet for brand rewards and FinTech including digital offers, commerce pools and gift passes
Real time conditional cashback rewards on SKU level and easy to set up offers. Complete with multiple offer types, a modern CRM wallet, segmentation, BI, branded mobile apps and web portals which are easy to set up. In addition, CRM.COM provides POS integration and everything you need to be up and running in days.
Cashback rewards by CRM.COM are ideal for triple play, retail, FinTech, payment driven rewards projects and EMI operators.
Highly scalable wallet
The CRM wallet is designed to scale from a few thousand to millions of reward participants with a light authentication layer, high performance and security. CRM.COM supports small retailers who want to offer cashback to their clientele but also big brands and large banks who want to introduce truly innovative cashback rewards.
Multi-tenant and collaborative wallet
Your customers enjoy an open balance that can be spent when purchasing from your business and a commerce balance that has your digital offers applied during purchasing. Optionally, you can opt in for B2B collaboration where open and commerce balances from other businesses can be spent at your business.
POS-driven and payment-driven cashback rewards with OpenAPI integration and PSD2 compliant EMI grade eWallet. Identify and award your customers through the standard payment flow for a frictionless customer experience.
CRM.COM’s frictionless flows allow for backend spends, where cashback is auto-redeemed back into the wallet with no further human interaction.
CRM.COM maintains the customer's open balance, the business open balance and the business commerce balance in a single, highly innovative eWallet like no other.
Customer loyalty on
From managing eWallets, awards and communicating offers to receiving automated notifications and analysing big data and reward patterns. Not leaving customer loyalty to chance is important.
Set up offers based on conditions and drive spends where margins are higher or the cost is lower with commerce pools. Conditional cashback rewards straight into the CRM wallet.
Front-end or back-end
Spends can be front-end where cashback is deducted from the CRM wallet and provided as a discount at the POS. Or back-end where refund is provided to a designated payment method - card, CRM wallet, PayPal or Revolut.
Convenient payments via top-up and gift passes. Enjoy increased revenue with top-up passes which your customers buy from retailers and credit their CRM wallet for specific or all products; or gift passes that they send to their friends and family.
Have your customers upload your company-branded pass in their Google and Apple wallet and engage fully with your reward and subscription offers. More importantly, no app downloads are required.
Create multiple personas (frequent buyers, families, students, lifelong subscribers, coffee lovers etc.) using the advanced purchase-driven segmentation and target them with different offers that gives them increased value.
Frictionless flows with demand driven aggregation. Brands partner with other brands for value added services and the earned awards are auto-redeemed as an open balance in the CRM wallet.
Closed loop schemes
Businesses can differentiate their offers within a specific scheme where there is a gated joining (i.e., a scheme only for the employees of a certain business or the local university students). At the same time, new revenue potentials are unlocked.
Subscriptions & Commerce
Ready made billing processes to enhance and simplify your subscription business
CRM.COM is ideal for any proud brand. From a small retailer with rewards for 100 customers to a multi-service telecom provider with complex billing for 2 million customers. From a simple flat, termed subscription model to a triple play termed and usage model. From OTT video billing to FinTech wallets and rewards.