20+ stores across Cyprus and Greece.
Award-winning coffee chain achieving double-digit % repeat customers with CRM.COM.
Coffeehouse runs its loyalty, ordering and delivery experience on CRM.COM — one platform behind every store across its franchise network in Cyprus and Greece.
The challenge
One loyalty experience, one growing franchise network.
As a franchise coffee brand expanding across Cyprus and Greece, Coffeehouse needed its loyalty programme to feel exactly the same in every store — whichever franchisee runs it — while giving the brand one central view of rewards, orders and delivery instead of each location working from a different system.
The solution
A branded wallet, cashback rewards, in-app ordering, and prize draws — all on CRM.COM
The COFFEEHOUSE Loyalty App runs on CRM.COM: customers earn up to 6% cashback into their wallet on every transaction, order ahead for delivery or pickup, and redeem rewards in-store with a simple barcode scan — all from one branded app used consistently across the whole franchise network.
Cashback wallet
Members earn up to 6% cashback on every transaction, credited straight to their in-app wallet.
Registration & referral rewards
New members get a sign-up reward, plus a bonus for referring a friend to the app.
Order ahead, delivery or pickup
Free delivery with no minimum order — order and pay from the app before you arrive.
In-store barcode redemption
Pay at the till as usual, scan your barcode, and earn or redeem rewards on the spot.
Prize draw promotions
Purchase-linked competitions — members have won prizes including tickets to FIBA EuroBasket 2025.
One app, every store
The same loyalty experience across the whole Coffeehouse franchise network in Cyprus and Greece.
Integrations
Connected to what's already running in every store.
CRM.COM integrates with Coffeehouse’s existing Aloha point-of-sale system, so rewards are earned and redeemed at the till without extra hardware or a separate checkout step.
The results
A loyalty brand recognised well beyond the coffee cup.
The result: one consistent loyalty and ordering experience, recognised with a Gold Award and still expanding store by store.
