Author: CRM.COM

We are happy to announce that CRM.COM release 5.5.3.2 is now available. The newest release includes new features, feature enhancements, software improvements and bug fixes on all software areas. 

More specifically, CRM.COM introduced electronic transfers for bank transfers and POS payments, support of front end reduction at transaction processor level, service requests, statement enhancements, statement communication to contacts, service regret, ageing analysis, debtors report, devices enhancements, activity improvements, order enhancements, overall UI enhancements and bug fixing across modules. 

5.5.3.2 Release Notes here. 

We are happy to announce that CRM.COM release 5.5.3.0 is now available. The newest release includes new features, feature enhancements, software improvements and bug fixes on all software areas. 

More specifically, CRM.COM introduced new reports and enhancements on inventory, product catalog improvements, plug-in improvements for oAuth2 and Square POS, improvements on contacts and segmentation, various business flow enhancements, overall UI improvements on the backend and front-end (release apps and portals) and bug fixing across modules. 

5.5.3.0 Release Notes here. 

Costa Coffee Club Cyprus, a modern cashback-based rewards and online ordering solution, runs on CRM.COM. Costa Coffee in Cyprus allows its customers to register for rewards via its branded app and be eligible for cashback awards, free coffees and other benefits. Via the same app, Costa Coffee customers are able to place their online orders and be awarded for their purchases with options to pay using already awarded cashback in their eWallet.

The Costa Coffee Club app also allows customers to view their cashback balance at any time, view their reward tier, view running reward offers, place online orders, track the progress of orders, view history of orders, view reward transactions, receive in-app notifications, refer friends for additional awards and more.

Download the Costa Coffee Club Cyprus app:
App Store
Google Play

Mple, the new Hellenic Bank rewards scheme which has been recently launched in Cyprus runs on CRM.COM. Mple allows the Hellenic Bank cardholders to enjoy cashback straight into their Mple Rewards eWallet simply by using their bank cards at participating merchants. In addition to the universal offer, merchants set up their own merchant-specific offers with additional cashback that can be spend only at their premises. Cardholders can spend their earned cashback automatically by defining their spending preferences via the Mple mobile app or web portal and money is refunded in their bank card. Beautiful and frictionless.

A growing number of merchants participate to Mple and the number is growing. The merchant categories include supermarkets, petrol stations, restaurants, electronic stores, retail stores, DIY and more.

Cardholders benefit from various offers across a large merchant group with real value; monetary cashback is refunded back into their bank card. Mple is a truly modern, innovative and fully digital cashback rewards solution. It works seamlessly while eliminating the possibility of human error as no cashier interaction is required.

Download the Hellenic Bank MPLE Rewards App:
App Store
Google Play

EKO Cyprus, a client of CRM.COM, continues to amaze with its EKO Smile mobile application by collecting a total of 7 awards at the Cyprus Mobile Excellence Awards 2020. The competition was conducted by Dias Boussias Communications and aimed to showcase the most innovative services and applications in the mobile telephony area in Cyprus. Due to the delay caused by the pandemic, the winners were announced on the 23^rd of February 2021.

Among the below categories, the EKO Smile mobile application which was designed and developed by CRM.COM, has won 5 Silver and 2 Bronze Cyprus Mobile Excellence Awards:

• Mobile apps with a primary aim of completing commercial or other transactions,
• Use of mobile app for customer loyalty customer engagement and/or personalized services,
• Mobile sales / CRM,
• Business process re-engineering through mobile, for the pump release functionality and payment
• Mobile advertising & marketing, for the strategic integrated marketing and communication plan
• Digital innovation through mobile, for the pump release functionality and
• Design / aesthetic for the easy navigation, minimalist design, and the correct navigation on the Android and iOS platforms

EKO Smile is an ultra modern and fully innovative mobile application which allows EKO customers to locate their nearest EKO station, release the fuel pump without exiting their vehicles and perform contactless payments while being awarded with Smiles redeemable via a gift catalogue or other offers.

You can watch the acceptance speech of Mr. Gregoras, Managing Director of EKO, here.

We announce with pride that our client EKO Cyprus has been honored with the Innovation Award for its EKO Smile mobile application, designed and developed by CRM.COM. The competition was organized by the Cyprus Employers & Industrialists Federation (OEB) and the award ceremony took place in Nicosia, Cyprus on the 16^th of December 2020. The OEB Innovation Awards reward the best and most innovative ideas implemented and applied by Cypriot companies and organizations of the private and public sector. The institution is supported by The Republic of Cyprus and the Research and Innovation Foundation.

EKO Smile is an ultra modern and fully innovative mobile application which allows EKO customers to locate their nearest EKO station, release the fuel pump without exiting their vehicles and perform contactless payments while being awarded with Smiles redeemable via a gift catalogue or other offers. Tens of thousands of users have successfully registered to the EKO Smile app in a very short time since launch, highlighting the program’s rapid success and the customer eagerness to embrace contactless transactions, especially during the pandemic.

CRM.COM continuously innovates and evolves around digital money, eWallets and rewards and has the expertise to work with any customer in any country helping our customers achieve a fast digital transformation that will increase revenue, reduce cost and strengthen customer loyalty and repeat purchasing.