CRM.COM

CRM.COM for proud brands. Target your new generation digital consumer and boost your repeat revenue

Commerce, Billing and Subscriptions for recurring services, real time usage and catalogue orders. Commerce Wallet for rewards and enhanced digital payments. Business community with your partner network.

CRM.COM for proud brands. Directly target your new generation digital consumer and boost your repeat revenue

Commerce and Subscriptions for recurring, usage and project orders and billing. Commerce Wallet for rewards and enhanced digital payments. Business communities for own brand or partner network.

Create your own success story

CRM.COM is trusted by several powerful brands worldwide and each has its own success story. We can help you create your own success story.

Guaranteed recurring revenue

CRM.COM offers new generation recurring and event-based billing.

Unlock your potential for new revenue streams with powerful subscription management. Structure your product catalogue, diverse pricing and rating combinations under multiple billing models. Understand your subscription revenue with rich analytics and MRR reports.

CRM.COM offers new generation recurring and event-based billing. Unlock your potential for new revenue streams with powerful subscription management. Structure your product catalogue, diverse pricing and rating combinations under multiple billing models. Understand your subscription revenue with rich analytics and MRR reports.

Cloud-based enterprise billing

Stay ahead of the competition and keep peace of mind knowing that CRM.COM gives you enterprise features and best practice. CRM.COM is a member of TM Forum and closely follows the market and operators’ needs, applying best practices and regulatory compliance so you won’t have to do it yourself. We introduce new product catalogue features and billing processes continuously, striving for constant innovation.

Flexible Billing

Switch from asset-based to subscription based models: pre-bill, prepaid wallet-based, post-paid and voucher-based. Accommodate subscribers across multiple organizational models - B2C, B2B and B2B2C.

Versatile
Subscription Flows

Handle all your subscription processes with CRM.COM. From free trials, subscriber onboarding and order flows, payment flows, device management, dunning and notifications.

Smart Product Catalogue

Easily model your product and pricing strategy within the CRM.COM product catalogue, from product descriptions and T&Cs to price bands, tax bands, upsells and cross-sells.

Grow & Retain

Prevent churn and retain subscribers with sophisticated offers. Segment your subscribers and provide targeted and personalized awards, discounts and promos to loyal subscribers.

Big data. Big rewards.

Big data.
Big rewards.

Set up real time, targeted offers on customer segments with CRM.COM’s big data segmentation tool. Gone are the days when rewards were flat and same for all. The consumer of today demands personalized rewards with true value. Enjoy access to big data and sophisticated automated segmentation with CRM.COM.

The wallet of
the future

The wallet of the future

The CRM wallet is the first wallet of its kind that handles payments and offers on SKU (basket/product) level in real time at the point of checkout. Control your costs by awarding customers a commerce balance in the CRM wallet in the form of digital offers.

Digital SKU-based
offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with an innovative and modern rewards solution with multiple offers on SKU level.

Open and commerce
balance

Launch a truly pioneering eWallet with an open balance which customers can top up with their own funds and a commerce balance where monetary awards pile up from digital offers.

Frictionless digital
onboarding


Fast and easy customer onboarding with branded apps and portals. Simplify the onboarding process and ensure you capture rich customer data while complying to GDPR.

Optimize operational
efficiency


Acquire solid business insights for marketers in real time with built-in BI, segmentation, reports and dashboards. Monitor performance and make real time adjustments.

The wallet of the future

The CRM wallet is the first wallet of its kind that handles payments and offers on SKU (basket/product) level in real time at the point of checkout. Control your costs by awarding customers a commerce balance in the CRM wallet in the form of digital offers.

Digital SKU-based offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with an innovative and modern rewards solution with multiple offers on SKU level.

Open & Commerce balance

Launch a truly pioneering eWallet with an open balance which customers can top up with their own funds and a commerce balance where monetary awards pile up from digital offers.

Frictionless digital
onboarding

Fast and easy customer onboarding with branded apps and portals.Simplify the onboarding process and ensure you capture rich customer data while complying to GDPR.

Optimize Operational
Efficiency

Acquire solid business insights for marketers in real time with built- inBI, segmentation, reports and dashboards. Monitor performance and make real time adjustments.

Strengthen business connections via diverse communities

Onboard and work with your business community of internal and external partners to work on joint processes and service your customers. Create a B2B ecosystem ranging from  partnerships with independent businesses to your own controlled network of merchants and service providers. CRM.COM’s diverse communities support even the most complex collaboration setups.

Additionally, CRM.COM allows businesses to set up their B2B settlements and settle funding on payments and awards within the community.

Cloud native
architecture and
security

Cloud native architecture and security

CRM.COM boasts a modern cloud native architecture with an event-based micro-services model that offers scalability at a low TCO. CRM.COM Cloud is truly enterprise class ensuring maximum availability in a highly secure and performant environment that can scale.

CRM.COM is designed, developed and tested with world class security standards. It is continuously tested against the OWASP recommendations with manual and automated testing such as the Acunetix Web Scanner. CRM.COM encrypts all sensitive data including passwords, card numbers, PIN numbers and voucher secret codes. CRM.COM is GDPR and PCI compliant.

CRM.COM Cloud by IBM CRM.COM Security as per OWASP recommendationsCRM.COM uses Acunetix Web Scanner

New generation API
and extensibility

New generation APl and extensibility

CRM.COM’s new generation RESTful API is compliant to the OpenAPI specifications and is targeted at both system to system integrations and self-service devices. CRM.COM is designed as API first where processes are designed and built first for API usage.

In addition, CRM.COM provides a customisation platform that can be used to extend and customize the user interface (UI), create custom analytics and ETL enhancements, create custom APIs and extend the business functionality. Plug ins can be easily developed by external partners using our specially designed integration APIs that require no knowledge of the CRM.COM development environment. 

Designed for
self-service

Designed for self-service

A specially designed self-service API allows registered users to self-serve with their authentication token, allowing mobile app and web portal developers to avoid complex middleware and authentication layers. CRM.COM comes with standard mobile apps, web portals and mobile wallet passes.

Testimonials