CRM.COM





The platform powering the membership economy

Enterprise class subscription billing and powerful eWallet-based Rewards
billing software
billing software

The platform powering the membership economy

Enterprise class subscription billing and powerful eWallet-based Rewards

Enterprise level Subscription Billing and eWallet-based Rewards.
Shift from transactions to memberships through a stepped journey


Identity
Management

Onboard and capture
customer transactions
from any system

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Finance
& Rewards

eWallets for rewards,
churn reduction and
enhanced digital payments

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Subscriptions
& Commerce


Subscriptions, billing
and enterprise class
product catalog

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Partner
Ecosystem

Product aggregation and
joint promotions with your
partners and channels

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CRM.COM is ideal for any proud brand

Stay ahead of competition and keep peace of mind knowing that CRM.COM gives you enterprise features and best practice.

Guaranteed recurring revenue

CRM.COM offers new generation subscription billing and event-based billing.

Unlock your potential for new revenue streams with powerful subscription billing and management. Structure your product catalogue, diverse pricing and rating combinations under multiple billing models. Understand your subscription revenue with rich analytics and MRR reports.

subscription billing

Cloud-based enterprise billing

CRM.COM gives you enterprise features and best practice. CRM.COM is a member of TM Forum and closely follows the market and operators’ needs, applying best practices and regulatory compliance so you won’t have to do it yourself.

We introduce new product catalogue features and subscription billing processes continuously, striving for constant innovation.

 

 

subscription billing

The wallet of the future

The CRM wallet is the first wallet of its kind that handles payments and offers on SKU (basket/product) level in real time at the point of checkout. Control your costs by awarding customers a commerce balance in the CRM wallet in the form of digital offers.

Digital SKU-based offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with an innovative and modern rewards solution with multiple offers on SKU level.

Open & Commerce balance

Launch a truly pioneering eWallet with an open balance which customers can top up with their own funds and a commerce balance where monetary awards pile up from digital offers.

Frictionless digital
onboarding

Fast and easy customer onboarding with branded apps and portals.Simplify the onboarding process and ensure you capture rich customer data while complying to GDPR.

Optimize Operational
Efficiency

Acquire solid business insights for marketers in real time with built- inBI, segmentation, reports and dashboards. Monitor performance and make real time adjustments.

Flexible
Billing

Switch from asset-based to subscription based models: pre-bill, prepaid wallet-based, post-paid and voucher-based. Plus, accommodate subscribers across multiple organizational models - B2C, B2B and B2B2C.

Versatile
Subscription Flows


Handle all your subscription billing processes with CRM.COM. Specifically, from free trials, subscriber onboarding and order flows, payment flows, device management, dunning and notifications.

Smart Product
Catalog

Easily model your product and pricing strategy within the CRM.COM product catalogue, from product descriptions and T&Cs to price bands, tax bands, upsells and cross-sells.

Diverse
Ordering

Handle diverse ordering via CRM.COM’s enterprise class product catalog. Enhance customer satisfaction and eliminate confusion during the order and billing process.

Big data.
Big rewards.

Set up real time, targeted offers and promotions on customer segments with CRM.COM’s big data segmentation tool.

Gone are the days when rewards were flat and same for all. The consumer of today demands personalized rewards with true value. Apply sophisticated and targeted offers to micro-segments with CRM.COM.

cashback rewards
crm segmentation

The wallet of
the future

The CRM.COM eWallet is the first wallet of its kind that handles payments and offers on SKU (basket/product) level in real time at the point of checkout.

Control your costs by awarding customers a commerce balance in their eWallet in the form of digital offers or mobile passes.

eWallet solution

Digital SKU-based
offers

Amaze customers, enhance loyalty and increase repeat visitors and spending with an innovative and modern cashback rewards solution with multiple offers on SKU level.

Open and commerce
balance

Launch a truly pioneering eWallet with an open balance which customers can top up with their own funds and a commerce balance where monetary awards pile up from digital offers.

Orders and
promotions


Apply percentage or fixed price discount promotions to orders. Enjoy repeat customers and increased spending. Provide the ability to pay for orders using wallet money.

Optimize operational
efficiency


Acquire solid business insights for marketers in real time with built-in BI, segmentation, reports and dashboards. Monitor performance and make real time adjustments.

cloud billing

Cloud native
architecture and
security

CRM.COM boasts a modern cloud native architecture with an event-based micro-services model that offers scalability at a low TCO. The CRM.COM Cloud is truly enterprise class ensuring maximum availability in a highly secure and performant environment that can scale.

CRM.COM is designed, developed and tested with world class security standards. Thus, it is continuously tested against the OWASP recommendations with manual and automated testing such as the Acunetix Web Scanner.

CRM.COM encrypts all sensitive data including passwords, card numbers, PIN numbers and voucher secret codes. Equally important, CRM.COM is GDPR and PCI compliant.

CRM.COM Cloud by IBM CRM.COM Security as per OWASP recommendationsCRM.COM uses Acunetix Web Scanner

New generation API
and extensibility

CRM.COM’s new generation RESTful API is compliant to the OpenAPI specifications and is targeted at both system to system integrations and self-service devices. Particularly, CRM.COM is designed as API first where processes are designed and built first for API usage.

In addition, CRM.COM provides a customization platform that can be used to extend and customize the user interface (UI), create custom analytics and ETL enhancements, create custom APIs and extend the business functionality. Significantly, plug-ins can be easily developed by external partners using our specially designed integration APIs that require no knowledge of the CRM.COM development environment. 

CRM.COM API Documentation

crm.com api

Designed for
self-service

A specially designed self-service API allows registered users to self-serve with their authentication token, allowing mobile app and web portal developers to avoid complex middleware and authentication layers. In fact, CRM.COM comes with standard mobile apps, web portals and mobile wallet passes.

mobile passes

Create your own success story

CRM.COM is ideal for any proud brand. From a small retailer with rewards for 100 customers to a multi-service telecom provider with complex billing for 2 million customers. From a simple flat, termed subscription model to a triple play termed and usage model. From OTT video billing to FinTech wallets and rewards.

Testimonials