From first interaction to repeat revenue: customer identity, wallet payments, commerce, subscription billing and B2B partner funding — all in one platform alongside the systems you already run.
Repeat customers
Double-digit %
more engaged repeat customers, across CRM.COM deployments
Transaction ARPU
Double-digit %
more transaction ARPU, across CRM.COM deployments
Trusted by leading businesses worldwide
Built for repeat revenue growth. Engineered for scale.
Customer identity and self-service, wallet payments and rewards, product management, commerce, recurring billing and B2B partner ecosystems — all connected, all in one platform.
Hyper-personalisation driven by RFM and LTV insights. An AI assistant that guides your team through every task. Extend with AI agents and custom apps via the CRM.COM MCP Server.
Self-onboard with ready-made tools, pre-built integrations and guided setup. Start growing repeat revenue from day one.
Connect your entire ecosystem — ERPs, messaging platforms, payment gateways and custom apps through the CRM.COM API. Build on top, integrate anything, go live in weeks.
one platform, three layers
Engage
Value
Partner funded: Business Communities →
Explore eWallets & Promotions →Commerce Services
B2B synergies: Business Communities →
Explore Subscriptions & Commerce →One platform. Five industries.
From lead to cash — identity management, CRM, wallet and retention, subscriptions and billing, all in one platform. Built for OTT, broadcast and digital media operators growing global subscriber bases.
From lead to cash — CRM, wallet and retention, subscriptions and billing, all in one BSS platform. Keep your OCS and charging engine — we take plans, allowances, billing, wallet and rewards on top, built for digital telecom and IoT operators ready to scale.
One PSD2-compliant platform behind all three: value-added services your merchants will pay for, a merchant-funded rewards network you own outright, and plan-based pricing for your own financial products.
From consumers to fleets — identity management, CRM, wallet and retention, subscriptions and billing, delivered to every pump, charger and till. Runs alongside whatever’s controlling your forecourt hardware today — no rip-and-replace.
We see the whole basket, not the total — full SKU-level capture powering wallet rewards and supplier-funded promotions across POS, online, quick commerce and your branded app, all in one platform.
CRM.COM × AI
The CRM.COM MCP Server enables AI-powered tools to interact directly with the CRM.COM platform documentation and knowledge base. Development teams can connect any MCP-compatible AI agent to query and act on billing, loyalty and commerce data using CRM.COM APIs, schemas, webhooks and integration guides in real time. Build intelligent workflows in minutes.
@crmcom/self-service-sdk npm package — 20 modules, 180+ methods for portals and mobile appsHelps key users set up and use CRM.COM faster — from onboarding to day-to-day operations.
Auto-categorises products and provides suggested descriptions to keep your catalogue clean.
Creates individual customer-level offers using RFM and LTV insights.
Ask any business question in plain language — instantly get charts, tables or KPIs from your live data, and save the results as a segment.
The numbers behind the platform
Trusted by leading businesses across media, telecom, retail, energy and fintech since 2005.
why crm.com
Identity, billing, loyalty and payments on one customer record and one set of rules, integrated with the operational systems you already depend on. No rip-and-replace.
Cashback goes straight into a branded eWallet — not points that expire. Real money drives measurable repeat purchase, online and in store.
Fixed, usage-based, tiered, pay-per-view, allowance-based or hybrid, with proration, dunning and revenue recognition built in.
Supplier, merchant and partner-funded promotions with automated multi-party settlement — value for your customers that doesn't come out of your margin.
A fully branded white-label app — identity, wallet, commerce, subscriptions and rewards — configured and published without writing code.
TM Forum certified, GDPR compliant, OWASP tested and hosted on AWS — processing over $1.2B in subscription volume annually across 30+ countries.
Eurobank turns everyday card spend into €250M+ in cashback for its cardholders.
Cards are enrolled automatically when issued, merchants fund their own offers, and Eurobank pays cashback in Euros at the point of sale via CRM.COM.
fly.cool turns every payment into a live fibre connection, from a phone or a store voucher.
South African internet provider fly.cool signs up households by phone, agent or store voucher, and CRM.COM turns each payment into an order and a live line with its network partner.
Medianet gives every household one account for satellite and streaming TV, across 164 islands.
CRM.COM switches Medianet's satellite and streaming services on and off through Smartivus as customers pay, so dealers and the support team spend less time fixing access.
Airlink gives every household one simple place to pay, add and change its internet and TV.
CRM.COM looks after each household's internet and TV services from the first order, with a portal to pay, add and change services at any hour.
eTV brings free-to-air television to millions of homes through Openview.
CRM.COM keeps one record behind every Openview decoder, switched on at a shop counter or from a mobile phone, so eTV can see where the platform is growing.
EKO turns anonymous fill-ups into rewarded visits with the EKO Smile app.
"Working with CRM.COM has completely transformed how EKO manages our station network and customer loyalty. The result: stronger customer retention, increased revenue and multiple innovation awards for our brand."
MAS runs one funded rewards network across 50+ independent supermarkets.
MAS&Win gives shoppers one app and one wallet across the network, while suppliers and stores fund the offers and CRM.COM settles the money between every party.
Costa Coffee Cyprus rewards every cup with cashback, tiers and free coffees in one app.
Costa Coffee Club Cyprus members earn cashback on every purchase, climb the tiers and spend their rewards at the till, all from one branded app built on CRM.COM.
Superhome Center gives DIY shoppers cashback that grows with every project, across six stores.
The mySUPERHOME app on CRM.COM pays up to 2% cashback across four tiers, from Bronze to Platinum, and keeps one wallet in every store.
FREQUENTLY ASKED QUESTIONS
CRM.COM is the repeat revenue platform for proud businesses in media, telecom, energy, retail and fintech. It unifies customer identity, wallet payments and promotions, product management, commerce, recurring billing and B2B partner ecosystems — in a single platform that runs alongside the systems already in place, now extensible with AI apps and integrations through an intelligent chat interface.
CRM.COM is purpose-built for five industries: Video and Media (OTT, IPTV, Pay-TV, SVOD operators), Telecom and IoT (MVNOs, ISPs, mobile operators), Finance and FinTech (branded eWallet providers, embedded finance platforms), Energy (utility providers and EV charging networks), and Retail and Hospitality (multi-location retailers, franchise networks, quick service and hospitality brands). Each industry has dedicated functionality built into the platform rather than generic features adapted to fit.
Yes. CRM.COM supports fixed recurring billing, usage-based billing, tiered pricing, pay-per-view and hybrid models — all within the same platform. Businesses can manage the full subscription lifecycle including activations, upgrades, downgrades, dunning and cancellations, with automatic proration and configurable billing periods. This makes CRM.COM suitable for OTT and media operators, telecoms and MVNOs, energy providers, EV charging networks, SaaS businesses and any business running a subscription or consumption-based revenue model.
CRM.COM uses cashback rewards, not loyalty points. Instead of accumulating points that expire or lose value, customers earn real monetary value directly into their branded eWallet — which they can spend at their next purchase, online or in-store. Rewards are funded by the merchant or by partner brands through Commerce Pools, enabling cross-brand cashback ecosystems. This model drives higher redemption rates, stronger repeat purchase behaviour and greater perceived value compared to traditional points-based loyalty programmes.
CRM.COM is API-first and fully integrated — it connects to ERPs, payment gateways, messaging platforms, POS systems and custom applications through the CRM.COM REST API. For AI-powered workflows, CRM.COM also provides an MCP Server that allows any MCP-compatible AI agent to query and act on billing, loyalty and commerce data in real time. Pre-built integrations include Stripe, Revolut, PayPal, and provisioning connectors for OTT and telecom platforms. Most businesses go live within weeks, not months.
CRM.COM is the only platform that combines subscription billing, usage-based charging, branded eWallet payments and cashback rewards in a single, API-first solution — purpose-built for the industries that run on repeat revenue. Unlike generic billing or CRM tools, CRM.COM connects every touchpoint from first customer interaction to repeat purchase, giving businesses a complete revenue stack they can go live with in weeks. It is TM Forum certified, GDPR compliant, OWASP security tested and hosted on AWS — built for enterprise deployments at scale, across 30+ countries.
Join leading media, telecom, fintech, energy and retail businesses building lasting customer value.
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