Enterprise class subscription billing
& eWallet-based loyalty and promotions
Evolve from transactions to monetised relationships through a stepped journey
Identity
Management
Onboard and capture
customer transactions
from any system
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eWallets
& Promotions
eWallets for promotions,
churn reduction and
enhanced digital payments
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Subscriptions
& Commerce
Subscriptions, billing
and enterprise class
product catalogue
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Business
Communities
Product aggregation and
joined promotions with your
B2B community
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CRM.COM is ideal for any proud brand
Stay ahead of competition and keep peace of mind knowing that CRM.COM gives you enterprise features and best practice.
Guaranteed recurring revenue and multi-service billing
CRM.COM offers new generation subscription billing and event-based billing.
Unlock your potential for new revenue streams with powerful subscription billing and management. Structure your product catalogue, diverse pricing and rating combinations under multiple billing models. Understand your subscription revenue with rich analytics and MRR reports.
Cloud-based enterprise subscriptions
CRM.COM gives you enterprise features and best practice. CRM.COM is a member of TM Forum and closely follows the market and operators’ needs, applying best practices and regulatory compliance so you won’t have to do it yourself.
We introduce new product catalogue features and subscription billing processes continuously, striving for constant innovation.
The wallet of the future
The CRM wallet is the first wallet of its kind that handles payments and offers on SKU (basket/product) level in real time at the point of checkout. Control your costs by awarding customers a commerce balance in the CRM wallet in the form of digital offers.
Digital SKU-based offers
Amaze customers, enhance loyalty and increase repeat visitors and spending with an innovative and modern rewards solution with multiple offers on SKU level.
Open & Commerce balance
Launch a truly pioneering eWallet with an open balance which customers can top up with their own funds and a commerce balance where monetary awards pile up from digital offers.
Frictionless digital
onboarding
Fast and easy customer onboarding with branded apps and portals.Simplify the onboarding process and ensure you capture rich customer data while complying to GDPR.
Optimize Operational
Efficiency
Acquire solid business insights for marketers in real time with built- inBI, segmentation, reports and dashboards. Monitor performance and make real time adjustments.
Flexible
Billing
Switch from asset-based to subscription based models: pre-bill, prepaid wallet-based, post-paid and voucher-based. Plus, accommodate subscribers across multiple organizational models - B2C, B2B and B2B2C.
Versatile
Subscription Flows
Handle all your subscription billing
processes with CRM.COM. Specifically, from
free trials, subscriber onboarding
and order flows, payment flows,
device management, dunning and
notifications.
Smart Product
Catalogue
Easily model your product and pricing strategy within the CRM.COM product catalogue, from product descriptions and T&Cs to price bands, tax bands, upsells and cross-sells.
Diverse
Ordering
Handle diverse ordering via CRM.COM’s enterprise class product catalogue. Enhance customer satisfaction and eliminate confusion during the order and billing process.
Big data.
Bigger promotions.
Biggest retention.
Set up real time, targeted offers and promotions on customer segments with CRM.COM’s big data segmentation tool.
Gone are the days when rewards and promotions were flat and same for all. The consumer of today demands personalized rewards with true value. Apply sophisticated and targeted offers to micro-segments with CRM.COM.
The wallet of commerce.
Cutting-edge wallet features
in your own branded wallets.
The CRM.COM eWallet is the first wallet of its kind that handles payments and offers on SKU (basket/product) level in real time at the point of checkout.
Control your costs by awarding customers a commerce balance in their eWallet in the form of digital offers or mobile passes.
Digital SKU-based offers
Amaze customers, enhance loyalty and increase repeat visitors and spending with an innovative and modern cashback rewards solution with multiple offers on SKU level.
Open and commerce balance
Launch a truly pioneering eWallet with an open balance which customers can top up with their own funds and a commerce balance where monetary awards pile up from digital offers.
Orders and
promotions
Apply percentage or fixed price discount promotions to orders. Enjoy repeat customers and increased spending. Provide the ability to pay for orders using wallet money.
Optimize operational
efficiency
Acquire solid business insights for
marketers in real time with built-in BI, segmentation, reports and
dashboards. Monitor performance
and make real time adjustments.
Cloud native
architecture and
security
CRM.COM boasts a modern cloud native architecture with an event-based micro-services model that offers scalability at a low TCO. The CRM.COM Cloud is truly enterprise class ensuring maximum availability in a highly secure and performant environment that can scale.
CRM.COM is designed, developed and tested with world class security standards. Thus, it is continuously tested against the OWASP recommendations with manual and automated testing such as the Acunetix Web Scanner.
CRM.COM encrypts all sensitive data including passwords, card numbers, PIN numbers and voucher secret codes. Equally important, CRM.COM is GDPR and PCI compliant.
New generation API
and extensibility
CRM.COM’s new generation RESTful API is compliant to the OpenAPI specifications and is targeted at both system to system integrations and self-service devices. Particularly, CRM.COM is designed as API first where processes are designed and built first for API usage.
In addition, CRM.COM provides a customization platform that can be used to extend and customize the user interface (UI), create custom analytics and ETL enhancements, create custom APIs and extend the business functionality. Significantly, plug-ins can be easily developed by external partners using our specially designed integration APIs that require no knowledge of the CRM.COM development environment.
Designed for
self-service
A specially designed self-service API allows registered users to self-serve with their authentication token, allowing mobile app and web portal developers to avoid complex middleware and authentication layers. In fact, CRM.COM comes with standard mobile apps, web portals and mobile wallet passes.
Create your own success story
CRM.COM is ideal for any proud brand. From a small retailer with promotions for 100 customers to a multi-service telecom provider with complex billing for 2 million customers. From a simple flat, termed subscription model to a triple play termed and usage model. From OTT video billing to FinTech wallets and promotions.
Testimonials
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