After Sales Service


Q. How can CRM.COM Software help increase the efficiency and quality of our after-sales service?
CRM.COM Software allows a company to automate customer service contracts and to record and track customer requests for after-sales service (Service Requests). Types of Service Requests can vary from helpdesk and response centre calls to customer care and complaint handling. In addition, CRM.COM Software workflow functionality structures and automates the background tasks required to close a Service Request. Better management of service contracts and service requests translate into more efficient and profitable after-sales service.