Web or MS Outlook access channels

December 27, 2007;

Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook.

CRM.COM Software entire functionality is made available to different access channels (or desktops) to suit different user roles. For example the agent desktop is very functional and is targeted for your employees. The self service desktop is easy and intuitive to use and is ideal for your customers and for e-Commerce. The CTI desktop is designed for the call center agent whilst the MS Outlook desktop is a good alternative for management and sales staff.