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CRM.COM to exhibit at CeBIT 2010
CRM.COM are exhibiting their Real Time Loyalty & Offers solution at CeBIT (Hannover, Germany) 2nd - 6th of March 2010
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IBM DB2
CRM.COM Ready for IBM DB2 data server software
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CRM.COM Certification Course
CRM.COM is offering regular 1 week certification courses.
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CRM.COM software for Estate Agents & Developers
CRM.COM Software automates the entire business of the Estate Agent or Developer. Operations are fully covered, from property management to contract monitoring.
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Travel and Tourism

Industry challenges

The travel and tourism industry is marked by strong competition. Companies are in need of strategies that will help them reduce costs and increase customer loyalty.
Overall, travel and tourism organizations need to successfully address the following challenges:

Doing CRM through a diverse network of companies and agents whilst understanding behavioural patterns of travellers.
Finding ways to compensate for the traveller's price sensitivity with added value from improved and varied service.
Integrating the front-office system with different booking systems.
Handling customer inquiries/bookings seamlessly across multiple channels, such as company website, call centre, as well as upcoming new channels, such as interactive T.V.
Capturing the required traveller details through the whole 'life cycle' of the travel, and managing all the parties concerned (airlines, resorts, hotels, car hire, etc.).
Handling the consumer traveller, the business traveller and their employer company, in distinct, personalised ways.

Why choose CRM.COM Software ?

CRM.COM Software is an easy-to-use, rapidly deployed software package. It allows you to identify customer segments and target them with the right product offering, as well as add-ons before and during the travel. Through CRM.COM Software, you can introduce loyalty schemes and special offers that will help you retain profitable customers, thus boosting your company's revenues and market share.

CRM.COM Software Solutions

A ready-made and tested model for keeping 'just enough' traveller information and transactions.
Efficient contact management, enabling agents to capture and handle hundreds of enquiries per day.
Sophisticated, multi-channel Campaign Management specially geared to the Travel Industry.
Effective Offer Management pushed real time to consumers through Call Centre and Web site.
Original and diversified Loyalty Schemes offered exclusively by your company or in collaboration with your business partners.
Seamless handling across all types of sales (direct sales, independent travel agents, company-owned travel agents, franchisees) via multiple customer 'touch points' (the Web, hotels, resorts,airlines).
Easy interfacing to reservation systems for capturing and updating traveller data.