CRM.COM Software Ltd - Loyalty and Rewards

CRM.COM Software Ltd (CRM.COM) has a strong track record and experience in developing and implementing its own customer relationship management (CRM) software. We have recently celebrated our first decade of CRM development and are currently at version 3 release 2.

The software provides a turnkey loyalty and reward solution that allows a scheme operator (card issuer or retail group) to form a network of participating partners (retail groups or merchants) that offer cash back discounts and rewards to its cardholders.

The operator signs up multiple participating partners that agree to fund “cash back discounts” on purchases made by its cardholders. CRM.COM Software provides full automation of the whole scheme, including cash back accumulation, cash back redemptions, partner contributions and the partner and cardholder website interfaces.

CRM Software is fully web based, simple to use and yet extremely powerful and functional. In addition it is multilingual by design and easily handles customisation and regional dialects. The software is very packaged and configurable assisting fast implementation.

Five reasons for selecting CRM.COM Software.

1. Easily configurable CRM Reward Scheme. Can be live in 6 months and can be maintained and enhanced by your team. For example your team will be able to amend and introduce offers and promotions in hours. This results in a low TCO (total cost of ownership).
2. Extremely functional and feature rich. For example dynamic offer criteria including dynamic card holder segments, sales team bonus calculations and much more.
3. Customer Relationship Management (CRM) functionality that will help you acquire new cardholders and decrease the churn of existing cardholders. This includes easy to use tools such as dynamic segmentation (categorisation), campaign management (email, letter, SMS) and Call Centre / IVR.
4. CRM.COM Software is built on modern technology and provides easy connectivity to other systems (IVRs, websites, etc). It is written in Java, is fully web based and runs on most platforms or browser (Linux, Windows, Oracle, MS SQL, Mozilla, Safari, IE, etc). CRM.COM software is designed, built and tested (in conjunction with IBM) for high volume, high scalability, mission critical environments.
5. As a company we have a culture of simplicity and speed, combining a no fuss, deliver fast, keep the dates approach. We keep business requirements and the resulting software simple, yet powerful. Our goal is for users to use our software intuitively, accessing our wiki manual when required.

CRM.COM software offers the Loyalty & Reward scheme operator an advanced technology platform, complete coverage for all their business processes through a number of easy to implement software modules.