CRM Billing Software - Trully Collaborative Billing and Rewards

Home My Account FAQ Careers Legal & Privacy Site map

You are here: Home > Industries > Loyalty Solutions > Loyalty & Rewards > Processes

Solutions

Technology & Processes

CRM.COM News

LTV Moves to Triple Play with CRM.COM Software V3R3

LTV successfully upgrades CRM.COM Software and goes live with Triple Play.
Read more

CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software

AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam.
Read more

CRM.COM Articles

Leverage your partners and resellers

Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work.
Read More

Web or MS Outlook access channels

Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook.
Read More

Ease of Use is the Key

Ease of Use is the Key Here at CRM.COM, we believe that if you can’t use it, neither will the rest of your organization.
Read More

Training & Events

CRM.COM Certification Course

CRM.COM is offering regular 1 week certification courses.
Read More

Nicosia, Cyprus, May 2009

CRM.COM sponsors and presents at the CISCO Collaboration summit in Cyprus
Read More

Brochures

Improve operational efficiency

Increase the efficiency of all your CRM processes with CRM.COM software extensive coverage of ALL sales, service, marketing and operations functions.
Download brochure

Business on-demand

Introducing the CRM.COM Software solution that automates all business processes.
Download brochure

CRM.COM Software Ltd - Supported Processes

CRM.COM Software automates all the key processes of the loyalty and reward scheme operator. The following sections cover and explain these processes.

The loyalty and reward module has a multi-tier approach towards offer definitions. They are Scheme, Offer and Rule. Each offer has an additional “Result” element which defines the benefit the cardholder receives for the reward transaction. The structure of the tiers is detailed in the diagram below.

CRM.COM Software allows for multiple schemes to be run concurrently, the diagram above shows a single scheme with two offers. Offer 1 has three rules and each rule defines specific criteria that the transaction must meet in order to receive the benefit defined in step Result 1.

The supported processes break down into 7 categories and you can find out more info on these by clicking the following links.

How a Scheme is defined
How an Offer and its rules are defined
How the Result is defined
What loyalty Segmentation is and how it can be used
An explanation of what Reconciliation is and how and why it is done
A diagram of the Transaction process
An introduction to how CRM.COM manages batch and real time Interfaces
A descripiton of Marketing Campaigns and how segmentation is used to target particular segments
And finally details of the CRM.COM Reports module. Showing how invaluable reports can be configured and scheduled for delivery