CRM.COM News
LTV successfully upgrades CRM.COM Software and goes live with Triple Play.
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CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam.
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CRM.COM Articles
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work.
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Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook.
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Ease of Use is the Key
Ease of Use is the Key Here at CRM.COM, we believe that if you can’t use it, neither will the rest of your organization.
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Increase the efficiency of all your CRM processes with CRM.COM software extensive coverage of ALL sales, service, marketing and operations functions.
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Business on-demand
Introducing the CRM.COM Software solution that automates all business processes.
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Solution for Gift Cards
CRM.COM software is a turnkey Real-time Loyalty Solution that is designed to help organisations set up and run gift card loyalty programmes, including one-off, pre-paid, post-paid, employee and commercial gift card programmes.
Gift cards are plastic cards that are very similar to debit cards. A typical gift card is pre-paid (e.g. costs €20, €50, €100) and can be used to purchase various products or services. For instance, instead of purchasing an actual gift for a friend (e.g. a book), an individual may wish to buy a gift card from his / her friend’s favourite bookstore. This saves the gift donor time and effort required to select a regular gift and gives the gift recipient the flexibility to use the card to purchase whatever gift they prefer.
- Gift Card Management
- Gift card database
- Card status (active, inactive, blacklisted, etc.)
- Support for different card types (one-off, pre-paid, post-paid, employee, commercial, etc.)
- Transactions Management
- Payment (top up), void payment
- Sale, sale return, void sale
- Cardholder Management
- Individuals
- Companies (multiple accounts per company and multiple cards per account)
- Cardholder segmentation and campaign management (email, SMS, letter, phone)
- Card statement production
- Outlet Management
- Card issuer’s outlets (where gift cards are accepted)
- Participating partner outlets
- Customer purchases a gift card at the cashier / customer service desk in store or online.
- At the time of gift card purchase, the point of sale (POS) terminal communicates with the CRM.COM system to activate the gift card and top it up with the desired amount e.g. €50.
- When a customer presents the gift card as payment for a particular purchase, the POS terminal communicates with CRM.COM to retrieve gift card balance and charge it with the purchase amount.
- The transaction statement produced for the cardholder at the POS at the time of purchase details the transaction that took place.
- The cardholder can also log into their account online and review their card balance in real time.