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CRM.COM News

CRM.COM to exhibit at CeBIT 2010
CRM.COM are exhibiting their Real Time Loyalty & Offers solution at CeBIT (Hannover, Germany) 2nd - 6th of March 2010
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IBM DB2
CRM.COM Ready for IBM DB2 data server software
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CRM.COM Articles

Increase Operational efficiency Gain a competitive advantage against your competition with CRM.COM Software.
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Training & Events

CRM.COM Certification Course
CRM.COM is offering regular 1 week certification courses.
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Brochures

CRM.COM software for Estate Agents & Developers
CRM.COM Software automates the entire business of the Estate Agent or Developer. Operations are fully covered, from property management to contract monitoring.
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Financial Sector

Industry Challenges

In recent years, the financial sector and especially the retail financial sector has been forced to address the following changes:

Increased Competition
Demanding customers that require personalised service
Financial products that need to be customized to customer needs
Customers want multi-channel access

Industry Requirement Solutions

Easy capture of every customer request and communication.
Sophisticated customer segmentation.
Creation of offers and promotion.
Campaigns to target offers to customer segments.

CRM.COM Software: Offers and Benefit

The CRM.COM Software Sales and Customer Management modules allow the capture of all customer communication visits and contacts. In addition it allows the fast capture of customer requirements by providing a selection of predefined transactional templates to the user. These templates can be created an modified using the drag-and-drop designer screen facility within the software. These customized templates enable the financial institution employee to record the required data efficiently, with only a few clicks.
CRM.COM Software provides a sophisticated segmentation mechanism. Marketers can construct static or dynamic segments based on multiple business criteria.
CRM.COM Software provides one of the most functional, web based campaign management tools in the industry. Campaigns are easily constructed that promote offers to specific customer segments and can then be run and controlled centrally. Campaigns can be in-bound or out-bound and are completely multi channeled, such as call centre, branch, email, SMS or mail shots.