CRM.COM Software has a strong track record and a multi year experience in developing and implementing its own customer relationship management (CRM) and subscription management software (SMS), CRM.COM Software.
CRM Software is fully web based, simple to use but powerful and is already integrated with DTH and DTT Conditional Access (CA) systems. In addition it is multilingual from design and easily handles multiple languages. The software is very packaged and configurable, which means it can be implemented fast and can be modified easily.
The five reasons for selecting CRM.COM Software for your SMS needs are:
| 1. | Easily configurable CRM/SMS. Can be live in 3 months and can be maintained and enhanced by your team. For example your team will be able to amend or introduce packages / bouquets in hours. This results in a much lower TCO (total cost of ownership) than our competitors |
| 2. | Extremely functional and feature rich. For example dynamic bouquets, sales team bonus calculation and installation management are offered as standard. This means that you can automate your entire business with our software |
| 3. | Customer Relationship Management (CRM) functionality that helps you acquire subscribers and decrease churn. This includes easy to use tools such as dynamic segmentation (categorisation), campaign management (email, letter, SMS), Call Center / IVR integration and sales automation (for wholesale sales) |
| 4. | CRM.COM Software is built on modern technology and provides easy connectivity to other systems (IVRs, websites, etc). It is Java based, fully web based and runs on any platform (Linux, Windows, Oracle, MS SQL, Mozilla, Safari, IE, etc). Plus our software is designed, built and tested for high volume, highly critical environments |
| 5. | As a company we have a culture of simplicity and speed. We keep business requirements and the resulting software simple, yet powerful. We aim to have users being able to use our software with just access to a wiki manual. And we have a no fuss, deliver fast, keep the dates approach |
CRM.COM software offers the Pay TV operator an advanced technology platform, complete coverage for all their business processes through a number of easy to implement software modules.