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CRM.COM News

LTV Moves to Triple Play with CRM.COM Software V3R3
LTV successfully upgrades CRM.COM Software and goes live with Triple Play.
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CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam.
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CRM.COM is Hosting Two Loyalty Events in June
CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers.
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SMC become Authorised CRM.COM Agents in Africa for Pay TV
SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa.
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CRM.COM Articles

Leverage your partners and resellers
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work.
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Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook.
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Training & Events

CRM.COM Certification Course
CRM.COM is offering regular 1 week certification courses.
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Customers

The following are a selected list of CRM.COM Software customers.
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Client	Country	Industry	Services Provided

Alpha Bank	Cyprus	Finance	Internal IT help desk

Central Bank of Cyprus	Cyprus	Finance	Contact management ‘Black list’ customer management Workflow automation

Cosmote	Greece	Retail chain – Mobile telephony products	Full after sales automation, ranging from L1 to L3 store repairs to L4 HQ repairs Sales automation with store and centralised lead tracking for mobile and landline connections

ΕΚΟ Cyprus	Cyprus	Energy	Fleet Management, consumer company card, 24hr unattended operations, forecourt management software

Ermes Group	Cyprus	Retail Chain – Consumer products	Branded gift cards solution Card balance check online

Eurobank	Greece	Finance	Loyalty Management solution including a cash back scheme

Infrasat	Angola	Pay TV	Complete CRM and SMS automation for the DTH Pay TV operations Subscription Management & Billing Management of bouquets, packages, promo offers and price lists Mediation and Provisioning (NDS Conditional Access System) Prepaid scratch card payment system

JCC Payment Systems Ltd	Cyprus	Card Transaction Processing Services	Help desk / call centre Merchant funded cash back loyalty & gift cards solution

Lumiere TV	Cyprus	Pay TV	Complete CRM and SMS automation for the LTV Digital Terrestrial Pay TV operations Subscription Management & Billing Management of bouquets, packages, promo offers and price lists Mediation and Provisioning (NDS Conditional Access System) Accounts receivable Finance and Arrears management

On Digital Media	South Africa	Pay TV	Complete CRM and SMS automation for the DTH Pay TV operations Subscription Management & Billing Management of bouquets, packages, promo offers and price lists Mediation and Provisioning (NDS Conditional Access System) Accounts receivable Finance and Arrears management

Orphanides	Cyprus	Retail chain – Mass consumption products	Loyalty Program management Campaign management Management of special offers at sales points

Vision TV	Ukraine	Pay TV	Complete CRM and SMS automation for the DTH Pay TV operations Subscription Management & Billing Management of bouquets, packages, promo offers and price lists Mediation and Provisioning (NDS Conditional Access System) Accounts receivable Finance and Arrears management