Web Services Table

Web Service

Retrieve Contact

Description

The web service takes any part of the name and surname as input parameters, logins to CRM.COM and finds all the Contacts which fulfil these criteria.

The web service creates an XML file with the contact detail of every matched contact and returns XML data back to the calling software  (for example MS Outlook).

Example

You want to search about 'Papageorgiou Andros’.

You can pass to the web service 'papage%'

This will return all the Contacts that their name starts with 'papage'.

Input parameters

The login info parameter contains the username, password, internal unit and channel.

The criteria parameter contains firstname,lastname, both, email address. In the criteria parameter you can write part of the name following by %

Output

The web service takes the parameters, logins to the system and finds all the Contacts with these criteria.

The web service creates an XML file with all the details of every matched contact, and returns the XML back to the calling software function.

The XML format is:

<?xml version="1.0" encoding="UTF-8"?>

<customers xmlns="http://www.crm.com/xmlschema/customers.rng">

<customer>

<companyname>CRM.COM Software</companyname>

<contactname> </contactname>

<email>info@crm.com</email>

</customer>

<customer>

<companyname </companyname>

<contactname>Andros Papageorgiou</contactname>

<email>Andros.papageorgiou@crm.com</email>

</customer>

Usage

This web service is used for example by an extension we developed in MS Outlook to search for contacts stored in CRM.COM.

The screen below calls the web service

After selecting a record it returns the matched data inside the email.