CRM.COM News
LTV successfully upgrades CRM.COM Software and goes live with Triple Play. Read more
CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam. Read more
CRM.COM is Hosting Two Loyalty Events in June
CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers. Read more
SMC become Authorised CRM.COM Agents in Africa for Pay TV
SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa. Read more
CRM.COM Articles
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work. Read More
Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook. Read More
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Third Party Development in CRM.COM Software
Third party developers have three ways to implement or integrate their applications in the CRM.COM Software application server environment.
The first approach is when a developer wants to extend the functionality of the validations and calculations performed on the web pages. The simplest way is for the third party developer to embed an extension Session Bean component into the applications EJB jar file. Alternatively the developer can create client extensions in java script or JSP using an extension mechanism provided by CRM.COM Software. This approach requires minimal knowledge transfer to be given to the developer. Usually two days development training is enough. However, some J2EE capable IDE (such as IBM Rational Software Development Platform) is required.
The second approach is when a third party application needs to be developed that consists of a client component and a business application component. Here the third party application requires not only a new user interface but also a more complex application workflow, which should be server sided. In such a case the developer has to learn both the client development methods and the business application development methods. Usually three to four days of development training is enough.
The third and most complex approach is when the third party developer wants to use all the development tools available including the dataset designer tool. This is the case where additional information is needed from the database that is not available through the CRM.COM Software hub services. The required development training is ten days in this case.