CRM.COM Software Security

CRM.COM Software security is at the function as well as the field level. Each user is assigned a set of functions that he/she can access. Users are grouped into User Groups for ease of maintenance. The CRM.COM Software administrator can define Security rights per user group and per individual user.

In reality for performance reasons CRM.COM Software keeps track and checks during execution the services that the user cannot access, since it is more likely that these will be less than the allowed services.

User passwords are encrypted while transferred and stored in the database.

Business components and client functions are all maintained in a table in each Master Partner’s database.  For 3rd party developers writing new applications the implemented application functions must be declared in the Master Partner database table. Once declared the CRM.COM Software security management and access rights mechanism can be used for the new application functions in exactly the same way as for the existing ones.

The requirement of security at a data field level is satisfied by a different security layer that allow each field to be defined as view only, mandatory, prompt for data or restricted access.

The administrator can also restrict access to service areas, which are groupings of related services and to whole components of CRM.COM Software, like the Customer module and also hide the menu option for that module from the user’s desktop.