CRM.COM News
LTV successfully upgrades CRM.COM Software and goes live with Triple Play. Read more
CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam. Read more
CRM.COM is Hosting Two Loyalty Events in June
CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers. Read more
SMC become Authorised CRM.COM Agents in Africa for Pay TV
SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa. Read more
CRM.COM Articles
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work. Read More
Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook. Read More
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CRM.COM Software Security
CRM.COM Software security is at the function as well as the field level. Each user is assigned a set of functions that he/she can access. Users are grouped into User Groups for ease of maintenance. The CRM.COM Software administrator can define Security rights per user group and per individual user.
In reality for performance reasons CRM.COM Software keeps track and checks during execution the services that the user cannot access, since it is more likely that these will be less than the allowed services.
User passwords are encrypted while transferred and stored in the database.
Business components and client functions are all maintained in a table in each Master Partner’s database. For 3rd party developers writing new applications the implemented application functions must be declared in the Master Partner database table. Once declared the CRM.COM Software security management and access rights mechanism can be used for the new application functions in exactly the same way as for the existing ones.
The requirement of security at a data field level is satisfied by a different security layer that allow each field to be defined as view only, mandatory, prompt for data or restricted access.
The administrator can also restrict access to service areas, which are groupings of related services and to whole components of CRM.COM Software, like the Customer module and also hide the menu option for that module from the user’s desktop.