CRM.COM News
LTV successfully upgrades CRM.COM Software and goes live with Triple Play. Read more
CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam. Read more
CRM.COM is Hosting Two Loyalty Events in June
CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers. Read more
SMC become Authorised CRM.COM Agents in Africa for Pay TV
SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa. Read more
CRM.COM Articles
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work. Read More
Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook. Read More
Training & Events
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Architecture Model
The following diagram shows the different architecture models as specified by Gartner Group. An architecture can be classified in one of the five categories, depending on where each logical component (User Interface, Business Logic and Database) executes. By Server we mean database or application server(s) and by Client the PC.
CRM.COM Software maps to the “Distributed Interface” model. CRM.COM Software is purely developed on the J2EE (Java 2 Enterprise Edition) platform. The J2EE platform uses a distributed multitiered application model for enterprise applications. Application logic is divided into components according to function, and the various application components that make up a J2EE application are installed on different machines depending on the tier in the multitiered J2EE environment to which the application component belongs. The CRM.COM Software components are described in more detail in the next chapter.
The J2EE application parts shown in Figure 2.1.2 are mapped to J2EE Components.
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Although a J2EE application can consist of three or four tiers (application, client and web client) as shown in Figure 2.1.2, J2EE multitiered applications are generally considered to be three-tiered applications because they are distributed over three locations: client machines, the J2EE server machine, and the database at the back end.
CRM.COM Software – Gartner architectural model 1
CRM.COM Software maps closely to the first model depicted on figure 2.1.1. The User Interface is generated on the web server (Web container) and then transferred to the client PC. The application server (EJB container) handles the Business logic. As depicted on figure 2.1.2 the Web and Business tiers comprise the Middle tier and the EIS (Enterprise Information System tier) contains the RDBMS. The various layers (components) and their functionalities are summarized on the table below.
| Gartner term | CRM.COM Software component |
|
User Interface (Client-Web Browser) |
Rendering of HTML pages generated by the Web Container |
|
User Interface (Server-Web Container) |
Dynamic request processing and response creation (JSP), remote / local calls to the EJB container |
|
Business Logic (Server-EJB Container) |
Business logic and O/R (Object Relational) Mapping and Query Service control |
|
Database Management (Server-RDBMS) |
MS SQL Server or Oracle or IBM DB2 |