CRM.COM News
LTV successfully upgrades CRM.COM Software and goes live with Triple Play. Read more
CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam. Read more
CRM.COM is Hosting Two Loyalty Events in June
CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers. Read more
SMC become Authorised CRM.COM Agents in Africa for Pay TV
SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa. Read more
CRM.COM Articles
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work. Read More
Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook. Read More
Training & Events
Brochures
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Business on-demandIntroducing the CRM.COM Software solution that automates all business processes. Download brochure
Server Infrasrtucture
The following diagram shows the recommended technology infrastructure for an eCenter hosting CRM.COM Software. The components shown in red are the minimum required components.
There are two types of servers in a typical CRM.COM Software configuration:
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J2EE application server: a J2EE application server can run on any platform. J2EE application servers are designed to scale very well with increasing number of users. This is because there is Object pooling and also due to the fact that business objects are stateless. A stateless session bean does not maintain a conversational state for the client. When a client invokes the method of a stateless bean, the bean's instance variables may contain a state, but only for the duration of the invocation. When the method is finished, the state is no longer retained. Except during method invocation, all instances of a stateless bean are equivalent, allowing the EJB container to assign an instance to any client.
Database Server: Currently CRM.COM Software supports Microsoft SQL Server, IBM DB2 and Oracle database servers. The server can be either Linux, MS Windows or Unix. As described in the Software architecture section, CRM.COM Software utilizes the Hibernate O/R mapping service. This enables CRM.COM Software, with a minimal development effort, to connect to other RDBMSs (e.g. MySQL) when required.
In every CRM.COM Software installation an eCenter database is required. Again this database can be hosted together with Master Partner databases in the same box or it can be separate.