CRM.COM News
LTV successfully upgrades CRM.COM Software and goes live with Triple Play. Read more
CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam. Read more
CRM.COM is Hosting Two Loyalty Events in June
CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers. Read more
SMC become Authorised CRM.COM Agents in Africa for Pay TV
SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa. Read more
CRM.COM Articles
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work. Read More
Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook. Read More
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Client Layer
This is the Presentation layer/ User Interface. The View components (JSP pages) are created with a page generator tool developed by CRM.COM. The page generator accepts three parameters with the first two being XML files that describe the page and the third parameter being the resulted (output) JSP.
The first XML document describes the different components the page will contain (textboxes, checkboxes, combo boxes etc).
The second XML document describes the positioning of the components and in general anything that has to do with the organization of the components on the page.
As described on the Logical Diagram of the application, the client issues only HTTP requests to the Web Container, which in turn issues RMI or Local calls to EJBs.
In summary, the client components are created automatically using the page generator and the developer needs only to describe the web pages in XML. A GUI based design tool is provided to the customer to amend the page, such as removing fields etc.