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CRM.COM News

LTV Moves to Triple Play with CRM.COM Software V3R3

LTV successfully upgrades CRM.COM Software and goes live with Triple Play.
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CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software

AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam.
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CRM.COM is Hosting Two Loyalty Events in June

CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers.
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SMC become Authorised CRM.COM Agents in Africa for Pay TV

SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa.
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CRM.COM Articles

Leverage your partners and resellers

Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work.
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Web or MS Outlook access channels

Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook.
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Training & Events

CRM.COM Certification Course

CRM.COM is offering regular 1 week certification courses.
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Nicosia, Cyprus, May 2009

CRM.COM sponsors and presents at the CISCO Collaboration summit in Cyprus
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Brochures

Improve operational efficiency

Increase the efficiency of all your CRM processes with CRM.COM software extensive coverage of ALL sales, service, marketing and operations functions.
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Business on-demand

Introducing the CRM.COM Software solution that automates all business processes.
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Data Access and Abstraction Layer



Data access is performed through Hibernate O/R mapping and query service. Hibernate as mentioned before is a service that hosts all the entity business objects mappings, provides data access through the mapping of table rows to objects, object persistence, caching facilities, RDBMS independent SQL statements etc.


Accessing the service of Hibernate is done through utility classes that provide the abstraction to allow the use of a different O/R mapping service with no need of changing the Business components. Hibernate is the O/R mapping service of choice but this can be changed. There are multiple O/R mapping services for Java such as TopLink, CocoBase, Torque, ObjectRelationalBridge, Castor.


CRM.COM Software in some cases executes directly SQL statements residing in some XML files called datasets. Datasets are defined using a CRM.COM tool called Dataset Designer. Using the dataset designer the developer can define very easily and quickly datasets, lookups and database tree definitions. Utilities are available within the dataset designer to enable the developer to test the resulting SQL statements in all database environments (e.g. Oracle and MS SQL Server). Once the dataset definitions have been developed and tested, they can be used by the application. Datasets are used on the View layer mostly for data searches.