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CRM.COM News

CRM.COM to exhibit at CeBIT 2010
CRM.COM are exhibiting their Real Time Loyalty & Offers solution at CeBIT (Hannover, Germany) 2nd - 6th of March 2010
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IBM DB2
CRM.COM Ready for IBM DB2 data server software
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On Digital Media
ODM signs agreement with CRM.COM
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Upgrades well received
CRM.COM Version 3 Release 2 Upgrades
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CRM.COM Articles

Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook.
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Ease of Use is the Key
Ease of Use is the Key Here at CRM.COM, we believe that if you can’t use it, neither will the rest of your organization.
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Training & Events

CRM.COM Certification Course
CRM.COM is offering regular 1 week certification courses.
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Brochures

Improve operational efficiency
Increase the efficiency of all your CRM processes with CRM.COM software extensive coverage of ALL sales, service, marketing and operations functions.
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Technology and Software Architecture



Overview

An overview of CRM.COM Software in terms of its technology architecture model, a descrpiton of its components and a list of the different computing platforms on which these components can be executed.

Architecture Model
CRM.COM Software J2EE Components
Execution Platforms

Software Architecture
Physical Architecture
Logical Architecture


CRM.COM Software API - Web services

A lot of the functions that exist in the EJBs are publshed as a web service. This allows third party system to integrate with CRM.COM Software.

Web Services Table


CRM.COM Software Integration Models

Third party systems may integrate with CRM.COM Software in many ways.The most common are:

  • Using CRM.COM Software Web Services ,such as the "Retrieve Contact" described in the web services section, where a 3rd  party software or a website accesses on-line dat from CRM.COM Software.
  • Using the embedded Pentaho Data Integration tool to develop an export or import definition for near on line or batch integration.


Development Environment
CRM.COM Software software is divided into three layers:
Third Party Development in CRM.COM Software

Recommended Technology Infrastructure
Server Infrastructure

Security and Data Protection

In the following links there is a description of the Security that the application provides in relation to Users access and authorisations and the protection of the Data of each Master Partner.

CRM.COM Software Security
Data Protection in CRM.COM Software


CRM.COM Software Architecture Benefits

Below there is a description of the advantages of the CRM.COM Software architecture model over other competitive technology and software architectures and the resulting benefits to the following:

User
Master Partner
Application Developers
Integration Developers