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CRM.COM News

LTV Moves to Triple Play with CRM.COM Software V3R3
LTV successfully upgrades CRM.COM Software and goes live with Triple Play.
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CRM.COM Signs Agreement with AVG JSC for Provision of SMS & Billing Software
AVG selects CRM.COM to provide an SMS & Billing platform for their DTT and DTH operation in Vietnam.
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CRM.COM is Hosting Two Loyalty Events in June
CRM.COM is hosting two events in June 2011: Loyalty for Card Issuers and Loyalty for Retailers.
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SMC become Authorised CRM.COM Agents in Africa for Pay TV
SMC partners with CRM.COM to promote and sell the CRM.COM Pay TV SMS and Billing solutions in Africa.
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CRM.COM Articles

Leverage your partners and resellers
Work on-line with your subsidiaries, affiliates and dealers to serve customers, cross-sell products and services, and outsource work.
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Web or MS Outlook access channels
Access CRM.COM Software functionality from a variety of web-based desktops or MS Outlook.
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Ease of Use is the Key
Ease of Use is the Key Here at CRM.COM, we believe that if you can’t use it, neither will the rest of your organization.
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Training & Events

CRM.COM Certification Course
CRM.COM is offering regular 1 week certification courses.
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Nicosia, Cyprus, May 2009
CRM.COM sponsors and presents at the CISCO Collaboration summit in Cyprus
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Brochures

Improve operational efficiency
Increase the efficiency of all your CRM processes with CRM.COM software extensive coverage of ALL sales, service, marketing and operations functions.
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Business on-demand
Introducing the CRM.COM Software solution that automates all business processes.
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Sales and Marketing

Efficient sales, increased revenues

Optimise your sales performance
CRM.COM Software increases the productivity of sales and marketing teams, and provides management with efficient tools for controlling sales processes and performance.

Functionality Overview

Sales & Marketing Planning - Increase your chances of successfully closing sales deals through detailed planning of sales methodology in all its phases. Define marketing goals and activities. » Learn more
Quotation & Order Management - Easily create web-based quotations and track different quotation versions. Convert quotations to orders, passing them to the back office for further processing. » Learn more
Product Configurator - Quickly create and manage product sets, specifically tailored to customers requirements. Enables custom product configuration and pricing during quotation or customer Self Service.
Sales Contracts - Easily create and track contracts with personalised sales terms matching your customers' needs.
Telesales - Define product and services promotions, and set them up for telesales.
Territory Management - Define sales territories based on any criteria, such as geography, customer types, product types etc. Define sales goals and monitor performance for each territory.
Sales Analysis - Monitor and control performance across all sales channels » Learn more

Sales and Marketing Planning
Optimise the efficiency of account management procedures and set up your marketing strategy:

Plan and control marketing & sales budgets for customers, products, markets and territories.
Plan marketing activities.
Define and allocate quotas for customers, products, markets and territories.
Implement portfolio analysis.
Assign individual sales representatives or teams to opportunities and activies.
Record any customer personnel or third parties involved in a sales project.
Track the influence of customer employees or third parties in the decision-making process.
Flexibly handle various models to support different sales rocesses.
Apply best practice via pre-defined templates.
Define multiple sales phases per model.
Define various (mandatory or optional) activities per sales phase.
Define sub-goals per sales phase.
Link deliverables to sales phases and activities.
Define associations between sales phases and activities. Link completion of a phase to the successful completion of related activities.
Link sales projects to campaigns, sales opportunities, customer service requests and interactions.
Collect information for effective sales monitoring and forecasting.

Quotation and Order Management
Quickly create quotations and place orders for products, services or service level agreements (SLA):

Manage quotation versioning with multiple new versions.
Convert quotations to orders.
Create or modify customer addresses from within quotations.
Monitor the customer's product preferences from within quotations.
Define pricing for products and services (price lists, discount, mark-up).
Check the selling price against the costing price, and review profit margins.
Use different methods of calculating end price.
Choose among different methods of payment.
Monitor prices and stock availability via integration with 3rd party systems.
Monitor order status and delivered quantities via integration with 3rd party systems.
Specify the estimated delivery time for products and services.
Define and check approvals.
Print, fax or e-mail quotations.
Define different quotation types as well as resources for each of these types to support different types of sales (products, services etc.).

Sales Analysis
Monitor your sales performance at all times through:

A complete range of sales reports (including competitor analysis)
Pipeline analysis
Sales analysis per territory
Sales analysis per sales channel
Portfolio analysis per customer, product, market, territory
Drill down reporting