CRM.COM Software Overview

CRM.COM Software is a fully web based CRM software solution designed to automate the complete spectrum of customer-related business processes.  These include sales opportunity and order tracking, service level contracts and subscription, billing rules and billing runs, loyalty and cash back offers, help-desk and call-centre operation.

The software is unique in its ability to support processes that are carried out either in-house or in partnership with your partners, resellers and associates.

CRM.COM is truly collaborative; the combination of customer and partner management functionality means that all customer, partner and inter-company relationships can be tracked and managed across all channels and media.

CRM.COM Software has been designed as a flexible solution whose business benefits can largely be applied to any given industry. At the same time the software provides a large range of industry-specific templates, such as Pay TV, financial institutions, travel companies, service companies, etc.


Use CRM.COM Software to:

Automate and enhance all existing sales, service and marketing functions Define billing rules and automate billing runs Reduce management costs through extensive business process automation Help your business to reach customers more effectively through new access channels Personalise the relationship with the individual customer Reward customer loyalty and promote retail partnerships Increase margins and revenues through the addition of partner products and services to your existing portfolio Increase profits and revenues through cross-selling with partners Reduce operational costs through outsourcing to partners

CRM.COM Software is one of the most secure, scalable and cost-effective multi-channel solutions currently on the market, a position achieved through addressing the three key areas at the core of today's customer-driven companies: Personalisation, Collaboration and Connection.