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Subscription Billing and Rewards in one platform

CRM.COM pushes the boundaries of CRM. Billing and Rewards builds on our core components providing you with the platform that drives your key processes, generates recurring revenue and rewards your customers.

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Out of the Box

Function and scalability as standard

CRM.COM provides the astounding core CRM features you would expect, as well as the process driven, industry specific functionality you wouldn't, including Subscription Billing, Loyalty & Rewards and Customer Service.

CRM.COM Areas     CRM.COM Industry Solutions
Processes

The building blocks of business

CRM.COM combines industry specific business processes that you can deploy throughout your organisation in days and not months. These tried and tested solutions give our cutomers that clear edge over the competition.

CRM.COM Industry Solutions
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Configurable by nature, extendable by design

CRM.COM is unimaginably configurable. What's more our extendable framework, API integration and industry leading technologies can be leveraged to integrate CRM.COM seamlessly with any other system.

CRM.COM Integration & API     CRM.COM for Developers
  • WelcomeWelcome
  • Out of the BoxOut of the Box
  • Ready Made ProcessesReady Made Processes
  • Customised SolutionCustomised Solution
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CRM.COM Software v3

CRM.COM V3R5 has been released.

 

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CRM.COM Solutions

Industry leading CRM, Billing and Rewards functionality.

 

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Cloud or On-Premise

Choose the right model for your business.

 

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CRM.COM

CRM.COM Billing and Rewards Software

CRM.COM Software is a fully web based, highly configurable, packaged Billing and Rewards solution. Our Software enables our clients to bill from a few thousand to millions of customers and at the same time reward their customers, staff and channels for their loyalty and performance.

Industry Specific Functions

We support multiple industries (Pay TV, Telecoms, Petrol fleet management, Reward and Loyalty Operators) and the software is designed to make it easy for our clients to setup and maintain their billing and reward processes without requiring technically savvy resources.

Industry Leading in-built Processes

The CRM.COM Software has an elegant and powerful design that makes it easy for our clients to set up their business and subsequently evolve and extend it. The whole software pivots around two main structures, the Subscriptions (Contracts) and the Rewards. Each customer owns a subscription that in turn entitles it to a dynamic assignment of pricing, business rules, promotional offers, commercial policies and billing definitions. At the same time, customers and partners accumulate rewards on a real time basis based on reward rules.

Configure and Expand your Solution

The Subscriptions and Rewards structures of the CRM.COM Software are extensible by simply creating and defining additional rules, offers, pricing models, billing schemas; therefore allowing us to be able to support multiple billing and reward models such as triple play, quad play, cloud service billing, any type of subscription based billing such as for off line and on line media and many more.

CRM at the Core

Justifying our own name, the CRM.COM Software of course provides multiple CRM (Customer Relationship Management) features, incorporating a set of tools fundamental to any CRM system, such as contact management, campaign management, sales automation, customer intelligence and resource management.

Billing and Pay TV

Industry Challenges

The Billing / Pay TV industry is fast becoming a "technology" driven industry, switching fast from analogue to digital and delivering streaming and on demand Direct-to-home (DTH) content. In addition the opportunity to offer triple play (Pay TV, internet, telephony) to its subscriber base provides an opportunity as well as a challenge, requiring a much more dynamic billing platform as well as more intense and higher volume customer service processes.

Read more: Billing and Pay TV

Triple Play Billing

Industry Challenges

The Billing / Pay TV industry is fast becoming a "technology" driven industry, switching fast from analogue to digital and delivering streaming and on demand content via Direct-to-home (DTH), Digital Terrestrial Transmission (DTT), Cable and IPTV transport media. In addition the opportunity to offer triple play (Pay TV, internet, telephony) to its subscriber base provides an opportunity as well as a challenge, requiring a much more dynamic billing platform as well as more intense and higher volume customer service processes.

Read more: Triple Play Billing

Energy Billing

Industry Challenges

The following are questions asked by most major energy retail Petrol station companies as they seek to strengthen their positions in the market ahead of increased competition.

  • How much customer information should the company capture and is the investment worth identifying the individual customer?
  • Are there enough profit margins to allow personalised customer management?
  • How easy is it for a company in the energy sector to move from mass marketing to a personalised offering and service approach?
  • How easy is it to practice proper customer management through a diverse network?
  • How easy is it to keep a "loyal" customer, especially in the energy sector?

Read more: Energy Billing

Real-time Loyalty & Rewards

Solution Overview

The CRM.COM Real-time Loyalty Solution is designed to help retailers, card issuers and loyalty operators acquire and retain customers by facilitating and automating the implementation and day-to-day management of innovative points based or cash back loyalty schemes.

More specifically, the CRM.COM solution enables companies to provide targeted point or cash rewards to customers in real time at the point of sale (POS) when they use their cards (loyalty cards, debit cards, credit cards, etc.) to make purchases. Rewards earned can be used as partial or full payment for subsequent purchases.

Read more: Real-time Loyalty & Rewards

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Eurobank

CRM.COM Case Study

Eurobank Group is a European banking organization with total assets of € 73.6 bn, offering universal banking across eight countries.

ODM

CRM.COM Case Study

On Digital Media - ODM intends to expand the South African subscription TV market by providing its viewers with more choice and affordability.

AVG

CRM.COM Case Study

Audio Visual Global Co. (AVG) officially put into operation after one year of test-airing as the second private media firm to operate Pay TV in Vietnam.

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