CRM.COM delivers Tier 1 grade billing software, easy to setup and flexible to meet the needs of any recurring billing operator. CRM.COM provides ready made processes to meet the requirements of the most demanding billing tasks, ranging from a simple period based SaaS model to a complex event based triple play operation.
CRM.COM provides specially designed layers to handle all parts of the billing process in an integral manner. Subscriptions generate usage records from events and services which are then rated based on price plans and promotions. Rated usage is then billed into financial transactions which update the subscribers account or wallet. This design completeness makes the software easy and intuitive to use, provides revenue assurance and positions CRM.COM as your central billing platform.Learn more Request a demo
CRM.COM Rewards allows you to create innovative and flexible offers and award individual or group of customers with conditional cashback in their private wallets. The CRM.COM Application works above the billing and invoicing layers and provides conditional money based on financial, demographic and market conditions. The cashback can be conditional, meaning it can be spent on specific products, in particular time periods or for particular channels.
The targeted awards and the conditional money concept provides a powerful combination, enabling our clients to leverage the cost of the offers and offer higher level of awards,enjoying increased revenue and better utilisation of their products and services.
The CRM.COM Rewards Application can be used stand alone or with other CRM.COM Applications to offer a powerful platform where customer loyalty and value is rewarded on a real time basis.Learn more Request a demo
CRM.COM is designed from the ground up for collaboration. The Software supports a powerful concept where Communities (independent companies) consist of Groups and Units and cooperate with each other across their billing and reward processes.
Collaboration is achieved by specifying what data can be viewed or modified and how resources can be shared. The flexibility and diversity of this collaboration enables our clients to utilise a multi-level partner and channel network and leverage their sales and delivery capabilities.Learn more Request a demo
CRM.COM SOFTWARE CAPABILITIES
Scroll over the plus signs (+) to learn more about each of our software capabilities
A FEW OF OUR CLIENTS
LATEST BLOGSMORE BLOGS
July 17, 2014The typical methods used by an operator to retain customers are based on price and contractual terms, such as a special price for a particular product bundle or a discounted price if a customer signs a fixed contract (binding) for say a year. Such methods are effective and of course should be used but may be considered as customer unfriendly, for example in cases where the binding has to be enforced legally or a penalty needs to be applied when a product bundle is changed.Read more...
July 17, 2014Customers expect an end to end experience, where a service is ordered and delivered efficiently from a single organisation. This is a challenge for any subscription based operator (PayTV, telecom, media), requiring you to often handle “non core” processes such as equipment install or repair, troubleshooting functions or home deliveries.Read more...