CRM.COM Software is a fully web based, highly configurable, packaged Billing and Rewards solution. Our Software enables our clients to bill from a few thousand to millions of customers and at the same time reward their customers, staff and channels for their loyalty and performance.
We support multiple industries (Pay TV, Telecoms, Petrol fleet management, Reward and Loyalty Operators) and the software is designed to make it easy for our clients to setup and maintain their billing and reward processes without requiring technically savvy resources.
The CRM.COM Software has an elegant and powerful design that makes it easy for our clients to set up their business and subsequently evolve and extend it. The whole software pivots around two main structures, the Subscriptions (Contracts) and the Rewards. Each customer owns a subscription that in turn entitles it to a dynamic assignment of pricing, business rules, promotional offers, commercial policies and billing definitions. At the same time, customers and partners accumulate rewards on a real time basis based on reward rules.
The Subscriptions and Rewards structures of the CRM.COM Software are extensible by simply creating and defining additional rules, offers, pricing models, billing schemas; therefore allowing us to be able to support multiple billing and reward models such as triple play, quad play, cloud service billing, any type of subscription based billing such as for off line and on line media and many more.
Justifying our own name, the CRM.COM Software of course provides multiple CRM (Customer Relationship Management) features, incorporating a set of tools fundamental to any CRM system, such as contact management, campaign management, sales automation, customer intelligence and resource management.